SIU School of Medicine — Local services in Springfield

This is a review for their urology department. I’m going to start off positive. Dr. Schwartz is amazing! He is great at his job, and my complaint is not with him. It’s with the office itself. When I first got sick I went to the ER at Memorial Medical Center (which also needs MANY improvements) and was told to contact a urologist in three days and was referred to SIU. When I went in to the ER it was a Friday night, so the urologist was closed and wouldn’t be open until Monday. Monday I called and called to schedule an appointment because I was told this was an emergency. I kept being referred to a nurse who would never call me back. Tuesday again I called and called only to get no replay. Wednesday same thing. Thursday the resident called me and told me I needed to get to the hospital immediately to have emergent surgery. What a terrible office. I had to be put on medical leave because I was unable to work for 2 months. Now, I am ready to go back to work. I have bills to pay. In order to return to work this office needs to send release forms to my job saying I’ll be fine to work. I called yesterday and was referred to a nurse who NEVER called me back. Today I called again and was again referred to a nurse. How dare this office. They ignored me once and then I had to be rushed into surgery. And they’re ignoring me AGAIN when I am trying to get them to send papers so that I CAN GO BACK TO WORK. I am in medical debt, I have BILLS, I need to return to work to MAKE MONEY. THIS OFFICE IS TERRIBLE! GO ELSEWHERE IF YOU CAN. I will NEVER reefer ANYONE here. This clinic ignores their freaking patients! It’s a shame, because Dr. Schwartz is a good doctor and this clinic hinders him. The receptionist and nurse are your first impression. I would give 0 stars to this particular office if I could....

I had an appointment in February and received a bill in the mail for it. Okay, no big deal, paid it. A few days later, I received the exact same bill again, but over paymybill. Now, I’m not just going to blindly pay the same bill twice, so I called the billing department to see if this was an error or if I had a separate bill to pay. The woman on the phone was extremely rude. She did not ask for my account number initially, and once I gave it to her she very rudely let me know that “As she SAID,” (which she had not said) my account balance was at zero and I did not have anything to pay. She didn’t even give me a chance to respond before hanging up on me, she didn’t ask if I had any other questions, and did not explain why the bill is still on my paymybill account if my balance is at zero.

In all; terrible experience with SIU billing & customer service. I’m sure she wouldn’t have hung up if I...

I was going to this other doctor before I found siu. Really happy I found siu, they did some blood work and found a vitamin d deficiency i had. I haven't had this much energy in a very long time. Even the siu urgent care by walmart is so awesome. It nice to walk in and feel welcomed. Telling ya these are the people you want on your medical team. They do blood work to investigate xray mri's. I even got calls from siu after hours I knew they was closed. They called me with same day very important test results I was so close to being a diabetic. Siu called after hours to tell me about my blood sugar before she called me she already called the pharmacy and had the metforming waiting for me. I never had that kinda care anywhere else . If I could give 10 stars I would!! The doctor and her students in siu like Sherlock Holmes solving mysteries of your body...