Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Springville

This Zaxby lacks professionalism and training in all aspects of the restaurant industry. I ordered a family pack of 20 chicken fingers, was told to pull up and wait 4 minutes for fresh chicken. After being parked for 20 minutes and numerous cars pulling out with their food, I decided to enter the establishment to check on my order. I approach the counter and notice several employees on their phones being unproductive. Upon identifying the young lady that took my money at the drive thru, I proceeded to ask her about my order, she looks me in the face and walks off to the druve thru, at which time I waited another 2 minutes for someone to come over and I requested a manager. Upon summoning the manager, he comes around the corner and its the same guy that gave me my change and asked me to pull up and wait. I ask him where is my food and he proceeds to say, I thought they brought your food out to you, (asking the same girl that I had just asked) she replies no and walked off. I told the manager that she displays horrible attitude and customer service. His excuse for me not getting my food and her behavior is that she has Down Syndrome. And dismisses my disdain for his poorly...

I only give a 4 star instead of a 5 because of the experience I had with the cashier I had. I came in on March 17th around 6:04pm, & as I was ordering mine & my husbands to go order, I couldn’t really hear what the cashier was saying, as she was very soft spoken & it was loud in the restaurant from people & the kitchen, so I had to kindly ask multiple times what she had said since I couldn’t hear her, but she got very irritated with me, which I can understand it’s annoying to have to repeat yourself, but in customer service, you shouldn’t show your frustration to your customers, especially directed towards them. I also had asked for some fry seasoning on the side, & she looked at me like I was dumb & asked “fry seasoning?” Like she didn’t know what it was. But I remained kind & explained to her what I meant by fry seasoning. I don’t appreciate having someone make me feel dumb for asking a question in customer service. Other than this experience with this cashier, our food was great & correct. The person who handed me my food was very kind & attentive & I believe the manager who I spoke to last was also very kind...

Besides Zaxby’s being gross in general, this location is exceptionally bad. The service is SO slow, probably because the entire staff is teenagers who stand around laughing and playing on their phones. I stood at the counter and made eye contact with 4 different people before a slightly older guy finally walked by and helped me. Also, the building itself is GROSS. Why am I looking at dead bugs while I eat? This is the second time I’ve noticed bugs here, and again- if the kids would put their phones down and work, maybe they could clean up some. Even if they just picked up the trash that is everywhere. And before you wonder “Well why did you go back?”- because my husband insists on the greasiest fast food in town and I can only argue with the...