Pizza Hut — Restaurant in Stanley

I ordered from this Pizza Hut in Stanley NC after waiting over two hrs and my pizza wasn’t delivered I contacted this location. Then I get an alert saying my ordered was canceled and I’ll receive a refund. So I decided to ride to the actual store when I arrived some chubby lady was sitting there letting the phone ring off the hook. She informed me the store was closed even though it doesn’t close until 11 pm which a sign on the door clearly states. Now I’m out of my money and no dinner at almost 9pm. There were no reasons given I was just scammed out of my money until they decide to refund my money. Me personally I’ll never give this place my money again the food is mostly mediocre at best but it’s the only Pizza Hut in my area this is outrageous and the service was terrible this place needs to be shut down especially now since I actually went to the physical location for the second time since I moved out here looks like to me they only hire drug users and people that look very sketchy…NEVER AGAIN WILL I CALL THIS PLACE THIS ISNT HOW YOU RUN A BUSINESS OR...

Before placing my order, I checked the estimated delivery time which stated it would take about 25-35 minutes. I placed my order at 535pm and had not received my order within the estimated time frame which was okay because we figured there may be delays. I called to check on the order at 626pm and was told that the order would be delivered by 653pm as they were just now making our food. 653PM arrived and we still had not yet received our food. I contacted the store again at 720pm and was told that they were behind but that the order was on its way. If we would have been told at 626pm that the store was behind, we could have requested a refund for $88 and chosen something different for dinner. This is not the first time that this store was “behind” we just didn’t realize that it would continue to be an issue. I understand that most places of business are still short staffed but waiting two hours for pizza when the quoted delivery time is 35 minutes is a...

Horrible experience first time using this location but after a long time decided to give another try. Ordered 5 medium pizzas and paid for those, a delivery fee, and a more than average tip. Got a text that our order was on its way at 5:25pm and our pizza arrived COLD at 6:13pm. Keep in mind that we live exactly 3 miles from the store which takes us 10 minutes to drive!! Called the store and asked about location of my pizza and was hung up on after waiting 10 minutes for anyone's help. Driver showed up when I called back and gave me the cold pizzas. Then called back to talk to the very dismissive manager who said they would add a credit to our next order but no help with this order. Why would we order more cold pizza in the future!? They also claimed there is no one else we could contact for help and hung up. This place is trash and nobody seems to care about their job. Will never...