McDonald's — Restaurant in Stanton

I had a very frustrating experience this past Wednesday when my daughter and I went inside to order food because the drive-through line was wrapped all the way to the entrance. The lady at the front counter was very nice and explained that the app was causing problems in the entire store that day, as it wouldn’t load on my phone. I assumed it was affecting everyone else who came in as well. We discussed that it might work on the ordering portal where customers enter their own orders, and the nice lady agreed.

So, I left the line and entered the order myself. The app did work and loaded on my phone; I was even able to scan my phone for a code to redeem a free large fry. However, the screen that confirmed the coupon wouldn’t allow me to continue when I pressed the “Continue” button—nothing happened. At that point, my daughter and I had already been there for 15 minutes. Not only could I not get the large fry for free, but it also wouldn’t let me enter my full order, and the line was even longer.

I asked the lady at the front counter to get the manager, and while she said she would, she kept taking orders. I have worked at McDonald's, Burger King, and served as a shift manager at both, as well as being an assistant store manager at a fine dining restaurant. I felt like I was in a surreal situation when the manager started arguing with me and raising her voice. She was very rude and seemed intent on dismissing everything I said without trying to resolve the issue. It felt like I was the worst person for asking her to void the fries because I had a coupon, and it wasn’t my fault that their machines weren’t working.

Eventually, the manager and I managed to calm down and realized that it wasn’t that big of a deal, and we could handle it amicably. I explained to her that I had worked in fast food and the service industry for 20 years and had never once felt the need to argue with a customer like she did with me. I dealt with customers far worse and never had the opportunity to be anything but passive-aggressive.

Now, if that was the end of it, I wouldn’t be writing this review. However, the next part almost ruined my Thanksgiving. After everything was settled, I was waiting for my food when I noticed a tall, skinny guy with glasses staring in my direction. I glanced over, and he continued to stare me down. I confronted him, asking, “What are you looking at?”

He walked towards me, with my daughter right there, acting as if he wanted to fight. He said, “What are you gonna do about it?” I was furious because this was someone in uniform, on the clock, approaching me. The managers did nothing to intervene. Thankfully, another man, who appeared to be a father, stepped in front of me and calmly said, “Hey man, your daughter’s here. You don’t want to do that.” This helped me regain my composure.

My daughter was terrified, and I was still processing what had just happened. Every time I thought about it, I felt the urge to drive back and confront the guy in glasses. I was willing to make the 40-minute trip just to see if he would approach me again. This guy not only should be fired, but he should also be investigated to see if he should face criminal prosecution. I should never have been threatened or put in a situation where I might have had to defend myself and protect my daughter, potentially risking jail time, especially when all I wanted was to enjoy a meal at McDonald's with a legitimate deal from my app.

Addendum: I forgot to mention the part where the lady shift manager who argued raised her voice and yelled, not at all did she give any effort to resolve the issue so I asked to speak to her manager as she said, the assistant manager was in the back and after first saying she would not get her for me she eventually went to tell her I wanted to talk to her to come out a moment later and say she’s not coming out. This is unacceptable. Especially dangerous for the other employees and customers there because they are gonna do this to the wrong person one day who is having a difficult...

McDonalds Georgetown not the best place to visit. Unfortunately the are a few that seem to care but mostly don't care nor have pride. I've been there a couple times only to leave disappointed. My most frequent visit was in the evening around 1030pm. I got my order and chose to sit in the car. Unfortunately my order was wrong, but hot and about the same value. So I chose to not say anything, I was hungry and might not get a hot meal next time. So while I was eating an employee came out and checked the trash cans, while smoking. Rather than changing the full cans he chose to mash them down with his hands. After he made his rounds he finished his smoke and started picking up butts and throwing them in the trash can. This somewhat was disgusting but hey, it's fast food right. So then he grabs the door and precedes to go inside. I was really hoping he would go to wash his hands and go to work. But I was incredibly disappointed when he went behind the counter and grabbed a soda from the fountain and began chatting with the manager on staff. I had to finish my meal and leave. Pretty sure I'm not going to return and I hope management actually gains something from...

It was the worst experience I've ever had at any McDonald's! Well it started when they had us pull forward, then here came a worker with only our two drinks!!! Which wouldn't had been a issue but all he did not say a word just stuck the drinks in not a word turns and walks back into the store!!! So we waited and waited for no one to show up so I get out walk into the store and stood and stood until I just had to holler and interrupt one of the cashiers!!! I said a guy just brought me two drinks and never said one word and turned and walked back into the store!!! She said oh I'm sorry we were waiting on the chicken nuggets well I got my order and walked out and come to find. Out the chicken nuggets had been off any sort of heat for a long time and there wasn't any straws so back in I go to get me a straw sure makes drinking a shake a little bit easier!!! That was our last time at this...