I usually love going here, it's been my favourite boba shop out of all the ones I've visited. But tonight I didn't have as good of an experience. It was around 8:20 on a Saturday evening and i go in to place my order and they said they were out of water so i couldn't get my usual Iced oreo shake, which made absolutely no sense. No business I've ever known has ran out of water. But I say, okay, that's fine, I'll just grab an oolong tea & wait for my friends to meet me there for an evening chat until 9. I go to the bathroom and return to see that they hurried to locked the door to close early and they were literally on their way inside, which i also wasn't sure made sense because it's still 8:32.
I love this place, but I'll never go in the evening...
Read moreAlexis was really rude. She made it sound like an inconvenience and like it was my fault she didn’t communicate with me the corn dogs came with nacho cheese. I’m lactose, and also allergic to nacho cheese. When I communicated that. She was just so rude. And when I asked her nicely if she could remake it, she made it seem like the biggest inconvenience, she really said “ I guess” and I’ve never been so shocked that an establishment could seem so inconvenienced by making sure someone else happy. And felt taken care of. Not to mention. It was undercooked and RAW on the inside I went to eat it from the inside to eat the hot dog instead of the outside. And it wasn’t even safe to eat. 10/10...
Read moreWe’ve been going back and fourth with this establishment since January after purchasing a gift card that was never even loaded. Manager said to have fixed the issue and went today to use and shows zero balance. This is extremely frustrating. We just need resolution and not excuses. The gentleman with the blonde spiked hair is superb at his job. No complaints on quality of product. Just fix issues faster than 3 months +… gift card is still not fixed at this time. Left name and number third time now.
04/17/2023 resolution has happened and we appreciate it. Our family enjoys coming to this...
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