Thankfully, I normally go to the Granbury Little Caesars because this location has issues. In the two or three times I've been there, the wait has been much longer than anticipated. We went last Friday night to get a few of whatever hot and ready pizzas they may have had, but after waiting several minutes in the drive through line we were told they had no pizzas ready and that it would be around 20 minutes. Note: the car in front of us also left the store.
It's confusing to me how, on a Friday night, they are not popping pizzas out left and right to keep up with the demand. They were definitely not understaffed. In addition to how many ever people may have been inside the store supposedly making pizzas, there were around 6 kids outside the back, just hanging out. I guess it is possible they all left the one girl inside, since it took 5 minutes to talk to the car in front of us, just for them to leave.
I'm not sure what this can be other than a management issue. There was clearly no direction given to these kids working and no one seemed to be in a rush to make pizzas for anyone. We left, immediately called CiCis, placed an order, and picked it up upon arrival, because CiCis can be packed and still have pizzas coming out of the oven every...
Read moreService here is rough… I hate leaving negative reviews but people need to know. I put in a mobile app order in at 9:08pm and showed up at 9:45pm expecting it to be ready. I walked in to 6 other people standing there waiting. No employees in sight. The other customers said they were in the back. They walk out 10 minutes later and return to work. Standing here still waiting, no one comes up to us for another 10 minutes. Then a lady comes up and starts asking what everyone ordered. I guess their system broke, which I feel bad for. This location is just ran pretty rough..
My pizzas were sitting in one of their hot boxes so I finally walked up, gave my name, then I was given my pizza. Everything tasted alright - typical Little Caesars pizza.
Just a little disappointed with the service because I was in a rush, but I feel for the lady employee too, once she came back out from the back, she was working pretty hard.
Just make sure you give yourself plenty of time to order your...
Read moreI placed my order for pickup at 1930, got the notification as I pulled up at 1927 that my order just went in to the oven. Expected it to be busy on a Friday evening so I went to HEB and grabbed a few things I needed and got the notification that it was packed up and ready. Came back at 1956 expecting to walk in, grab my family’s order and walk out and start the 15 minute drive home, NOPE! Part of my order was ready but the rest still hadn’t been put in the oven yet. I waited for another 15 minutes before walking out. Young lady at the front told me everyone was new and that everyone was in a bad mood, which was obvious as the workers in the back were bickering with each other about what to do and threatening to walk out. Needless to say, save yourself the trouble, grief and frustration and just go to BJs off the square. Their service may be slow but at least they serve beer and have sports playing while you wait, not mention the pizza is 100...
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