Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Stevens Point

I ordered a pizza over the phone they told me it was going to be 25 minutes before I could pick it up. I sent my boyfriend to pick up our order. He went in and told him he was there to pick the order up to be told that there was no order that had existed at all and to check the other location. He drove all the way to plover to be told again there was no order to be found. I called this exact location again and said that it has now been over an hour an since I had called. I said that I sent someone to get the order but you said that there wasn’t such thing. He Said I’m sorry but our printers went down so it could have been than when your order was placed. What did you order again? I told him what I ordered and he said well I can give you. $4.00 off but I won’t give you free food. I said I am not asking for free food but the fact that now I am still waiting for my order when I order it over an hour and a half ago to only get $4.00 off is Ridiculous. I didn’t spend over $40 for my family to wait almost 2 hours to eat! He didn’t seem to care at all. I won’t order from this location again to say the least. Very very very poor customer service...

I always love their pizza the Chicago style is the best. Was craving after a long day in the dells with my boys and their friends. Drove a hour home to get the worst customer service I ever had in along time. The lady was extremely rude kicked me out of the store half way into making my pizza because it was 730 they close at 8 they had the food all wrapped up and on the cart. She counted out the pepperoni and put it on the dirty counter top. I asked politely if she could replace the bottom piece with a fresh piece and she told me your just going to cook it anyway then told me I was being rude if I said one more thing she was going to kick me. I said really because I haven't raised my voice I asked nicely she said I'm calling your manager, giving you your money back you can leave. While on the phone I said can I speak to her the girl said she doesn't want to speak to you and said you could leave. All while their were customers in the store that just walked out for how rude the girl was. I could have been rude but I kept my cool. The poor girl working with this girl act like she was scared to...

I usually have good experiences with this chain, but this one does not have it together. They are disorganized and not very friendly. My chicken Mediterranean deLite came with regular crust and approx 2lb of cheese (is supposed to have deLite crust and only a little feta), very disappointing. They were unaware of what people standing in line had ordered, asked several times what each person had ordered because they couldn't find any of the orders. They threw out at least 2 pizzas in the garbage while I was waiting in line because they had made mistakes. One guy in line had ordered 2hrs prior online and they "couldn't find the order," he waited another 30min in the store. Usually Papa Murphy's has it pretty well...