I don't know if they are under new management or what, but, yesterday my husband and I went to go get their delicious tacos, we love their tacos de lengua, always served hot, juicy and when asked with everything on it, it is a yes, yes, yes! My husband switched this time and ordered a lengua burrito. I should have known when I asked for salsa Verde and Roja on the side, the young girl said, ask at the second window, that was a first, so I did, looked like new people, got our order and left. To our surprise, no salsa, but, jalapenos, lemon and radishes, (yes maybe I should have checked), now you know it's not the same without salsa on your tacos. My tacos were warm, dry and flavorless. My husbands burrito was worse, beans were hard, rice was hard, both not cooked through, meat was dry and flavorless. Had to throw away the burrito, I doctored up somewhat the tacos, I should not have had to do that. It was a great disappointment, we have been going there for years. Managers check on the quality of your food, you will lose customers like us, and, we will be letting...
Read moreI’ve always gone to El Grullense on waterloo and charter /Wilson way ta or truck locations for years. I tried the new location and ordered 3 super burritos, 2 chicken tacos plain and add cheese (was given asada no cheese, but charged for it) and also 3 super chicken tacos everything with verde chile and 3 asada super tacos verde chile). Asada had no cheese or sour cream with red sauce (was charged for super cost) and chicken tacos were correct. Was told the total was $59.98, my bank Acct shows $69.98 charged. Bad experience. Wrong order and over charged. I’ve tried calling multiple times and no answer at the number listed for the business. Had high hopes and was a disappointment. Myself I’d eat whatever even a wrong order, those with kids know it’s a big deal to get home and have the incorrect food/toppings. For reference of the quality of service….it wasn’t busy, one car ahead of me and nobody...
Read moreI am very disappointed in the quality of the food served. I ordered two regular asada burritos. One with Cilantro, no onions with red sauce on the side. The other with everything and red sauce on the side. The burritos cost $9.50 a piece. When I get home, I noticed there were no beans in them, they only had Asada meat and rice with mega amounts of onion and no Cilantro. They were dry and did not taste good. I wasn't given the red sauce for either burrito either. I called and called to let them know, but no one ever answered. For the $21.71 that I spent on two burritos, I should've gone down the street and bought hamburgers and fries with drinks for the same amount! Needless to say that I will not ever patronize El Grullense on Charter Way/Hunter Street again. It's the new building that looks like...
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