Wienerschnitzel — Restaurant in Stockton

The customer service at this location is AWFUL.

So, here's the story: It's my birthday and I got a birthday email for a free corndog. I thought, "Wow, that's awesome. I'll go to Weinersnitzel on my lunch break so I can eat today" (broke college student thoughts). So, I walked about 30-45 minutes to my nearest Weinersnitzel location with my email in hand (on my phone). I waited in line. Waited. Then, finally, it was my turn. I told the lady at the register that it was my birthday and I had a coupon for a free corndog. She just glared at me and said, "You have to print it out. I won't accept that" (in a rude tone). So, feelings aside, I was like, "But the offer code is listed right on the email. There isn't any barcode or anything and the email states, 'All you gotta do is present this email and get a FREE CORN DOG!" (Word-for-word what the email said). But she said, "We can't take that. You have to print it out." So, I left with nothing. No lunch for me on my birthday. Just walked for over a half hour carrying my textbooks on my back to leave hungry and dejected :( I just cannot comprehend how someone could be so unfriendly. I mean, she could have at least been like, "oh, I'm sorry" or something, but she was just plain rude. And to top it off, I can't figure out why it was not possible for her to use the offer number listed on the email (which explicitly stated to "present this email"- not print it out). Why would they need it printed? It didn't have a barcode or anything. It doesn't make any sense at all. I think she just didn't want to help me.

So, here I am now using the last couple minutes of my break to type this out while I starve and send a warning out: Don't go to this Weinersnitzel. The customer service is...

Update: Tuesday, June 11, 2024 PM

We were going to go to Chick-fil-A to get a bite to eat for dinner but as we passed Wienerschnitzel we decided to stop here. That was a MISTAKE‼️ A mustard dog is $3.19‼️ Chili cheese dog is just about four dollars‼️ When you order and ask them to make everything fresh, they don’t listen. The corndogs are only good if they’re fresh and hot and crunchy. The soggy ones that I received even tasted bad. I took it back and traded it in for a mustard dog. Disappointed in the quality of the food here. I’ve been pretty good luck at the Lodi store. Friendly employees and they listen to your requests. I don’t think we’ll be eating here anytime soon‼️👎🏻

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Hey it’s a hotdog stand…what do you expect? Their hotdogs are OK. Every once in a while I have to get my hotdog fixed. Every once in a while the chili dogs are on sale for one dollar! That’s the only time I buy them. There’s no way I would pay full price for the chili dogs. The regular price is $3.19. So this was a late night run to take advantage of their one day, black Friday, sale…chili dogs for one dollar! I got my fix for a while and now I’m happy. I don’t usually go to this Wienerschnitzel but it’s actually the closest one to me and I had really great service. The chili dogs seemed like they were fairly fresh. Hopefully in a couple months they’ll have...

I've never experienced such horrible customer service I ordered my food and a water in the drive threw, when I get to the window to pay, she doesnt say hi your total is 5.52$ she just stands there. I pay,she hands me my water , does not tell me the lid doesn't fit right or to be careful, as I'm setting my water down in my cup holder, the lid comes off and the water and ice are now soaking myself and the new pokemon cards I just bought my daughter. When the cashier came back to the window I handed the empty water cup to her and asked for a new one and some napkins to help clean up the water and ice. She did not say one word to me.!!!!!!!!!! No I'm sorry , nothing!!!! Than she handed me 3 napkins. ..3!!!!!nor does she say thank you or have a nice day or bye.! I'll be placing a call to management and corporate if needed . I understand they were busy but acknowledging your customers is common sense. Without custoners lady you wouldn't have a job. If you don't like your job, GET A...