Wendy's — Restaurant in Stow

Yikes. Was in a hurry and off schedule, so thought I'd make a quick stop at Wendy's to grab a burger to tide me over. My thinking was it had to be a better option than McD's (right across the street, btw) and faster than the Panera you can see from the parking lot. Didn't think I needed to check reviews before stopping, because, I mean, it's Wendy's, you know? Certainly not high end, but generally reliable, no? Well -- not this one.

Around 6 on a Saturday, so was concerned about it being busy, but it wasn't. Only two couples there ahead of me. Few people in drive thru. All tables open. Most of them still crumby from earlier diners. First sign of trouble -- Couple #1 waits for food, tray with 2 orders of fries and a burger on it already. Counter staff appears with 2 more burgers and seems to become paralyzed with confusion -- looking at the tray, at the 2 wrapped burgers in her hands, back at the tray, at the order on the screen, back at the burgers. This is made more weird by Couple #1, who just stood there and watched. Managed to keep my manners and not say something along the lines of, "Maybe just tell her what you ordered?" People!

Couple #2 ordered a salad and 2 bowls of chili. (You know there's a problem if I'm able to repeat everyone's orders for you!) Sounds simple enough -- total of 5 people there, including me -- and they had to wait at least 15 minutes. Person behind the counter is in NO hurry atall. In the meantime, some dude comes in to sort out a drive thru glitch. Apparently, they ordered 3 salads, then changed it to 4, but were charged for 5. This required a manager's intervention to resolve but they handled it. Again, I know WAY too much about this.

Finally got my sandwich (was ok) and fries (almost cold), found a sort of less crumby table and sat down. Counter person took this lull in traffic to take a break, oblivious to the messy in the dining room. Messy trash cans were also smelly. Get your act...

This goes beyond anything I have ever dealt with. I used the mobile app to order for an in store pickup. Which I do often at places. I get there doors are locked. Someone comes and I tell them I have a pickup order they told me go to the drive thru. So I’m annoyed why is that even an option for this location. So I get in the long line and after idk 15mins I get to the speaker and tell them it’s my mobile order for pickup and ask them, politely to please remake my food for now things are compromised after sitting. They do it. However I get my bag and check it, it’s wrong. I ask them to fix it and they told me get back in line there are other customers waiting for their fresh meals. Seriously?? And added we won’t remake it otherwise. So 15 more minutes and I eventually get up to window, forgot nugget sauces and straws and when I asked a receipt they said since it’s a remake no they don’t have one. And that 2 of the meals were the 4 for $4 so shouldn’t be difficult to figure out the bill. Are you kidding me!?! Don’t go here. I won’t be, prolly ever again. And 1 star bc otherwise...

They get something wrong on literally every single drive-thru visit, usually in the form of missing food. Granted, I'm picking up for four or five people, but still. Most recently, my wife decided to try out their online ordering system in an attempt to help them get the order correct. When I got up to the window, they informed me they didn't even know about the order until that very moment due to bugs in their system. Then they asked me to pay. I explained that my wife had already paid online, but I was told it hadn't gone through. I paid. I got my food and went home to find they ignored the customizations on the only item that had them, and entirely forgot the sauce for the nuggets, the sour cream for my [over]baked potato, and two junior Frosty's (sorry, Junior... no frosty tonight). So today my wife was paying bills and took a look at our bank account. Guess what? We paid twice—even for the items we never received. Yeah, I don't think I'll be going back when there are so many better...