Taco Bell — Restaurant in Sturgeon Bay

This Taco Bell is connected to a gas station and an Arby's. It's unfortunate this is the only Taco Bell within 40 miles, because this place is hit and mostly miss. Sometimes you get some good Taco Bell food, other times you get whatever the employees want to give you. They recently installed a self ordering kiosk which you'd think would solve some issues, but I have still received the wrong order. If you go through the drive-thru I highly recommend you check your food before leaving.

I have on many occasions received crusty beans in burritos, cold food, food made incorrectly (either something I requested to exclude was added or something I requested to include wasn't added), burritos with hardly any meat or beans in them, burritos with beans and/or red sauce pouring out of the burrito, missing items from the order, added items to the order, and the completely wrong order.

The employees here are courteous for the most part. Every once in a while I'll encounter one who is just unhappy with life, but the majority of the time they are friendly. Some of them are too friendly for me, an introvert.

The dining area is like the food. Sometimes it's clean, sometimes it's messy. I generally choose not to eat in the restaurant, mainly because the music they play makes my butt hurt. If you like top 40 from the 90s through now you'll be ok.

Update 08May20 Ordered online, everything was correct on the phone, everything was correct on the drive through screen. Got home to discover they messed up the order. Made a phone call to notify them, and the person on the other end argued about it. She was convinced she made it correctly, and blamed me for not paying attention to what I ordered. I triple checked my receipt, and it listed everything as I ordered. I went back to the restaurant, and still had issues with the woman there. I eventually got the food, and returned home to discover it was still wrong. I don't know what the deal is with this place, or why my family still wants to eat here. Tonight's experience makes me drop my two star review to 1. End update

update 14march20 They no longer take orders at the counter. You are forced to use the kiosk in the dining area. I have had most of my issues with incorrect orders using the dang kiosk.

Just got home and discovered they screwed it up.....again. I strongly suggest you thoroughly check over your order prior to...

Went at 4:45 on 6/18/2025. We ordered from kiosk in dining room to eat in. We waited a very long time. While I was waiting a shorter gal whom I assume is the manager is barking and yelling to the two gentlemen working with her. Her tone and demeanor while talking to her employees made me cringe. She was clearly stressed and cannot handle pressure. After enduring this for too long I stood at the counter for 10 min ignored, to ask if they may have forgotten our order? The young man tried to find it as the manager came up yelling and annoyed she was being bothered. Turns out they gave my order to the wrong person, so they had to remake. I sit back down to her loudly complaining about remaking it. She loudly complained of the customizing we had on 2 burritos. "WHY CANT ANYONE EVER ORDER ANYTHING NORMAL"? We finally received our order and the young man apologized. The loud mouth said nothing. I get that mistakes happen and im not even upset about that part...this manager or whatever the hell she is, should NOT be anywhere near customers nor in a managerial position. No wonder why there is employee turn over. I couldn't work for her for one second. It took everything i had not to give her a piece of my mind, bu I knew she would take it out on those two gentlemen working with her. ** The franchise owner really needs to step up and read ALLL these reviews. Those boys would have made better managers...

This place is the WORST! The daytime crews are fine, but I have refused to go to this place after 4pm or so for a couple years because the night crews are so BAD! Can't get orders right, moves at a sloth's place, and they DON'T CARE. It takes them 10 minutes or more to get a simple order out, they won't prioritize, and they're super rude and snotty. Now I'm delivering for doordash. They were going to make me stand there for 30+ minutes waiting for a simple 2 item order. I already had someone else's food from the Arby's next door (who does understand customer service). The orders are supposed to be ready when we get there (or within a couple minutes). I couldn't stand there and let the Arby's order go bad while trying convince them to get their heads out of their backsides. I had to cancel the order, which not only effects my rankings in the app, but worst, someone had his dinner cancelled. I used to work at one of these places in high school. I could run the line 10 times faster by myself. There's no excuse for their horrible attitudes and lack of work ethics. I told doordash I won't take orders for that place after 3 or 4pm anymore, and they should seriously consider dropping them from their site. WHY can't I do...