Subway — Restaurant in Sugar Land

Subway- the well know sub shop. Offering fresh ingredients and a range of choices Subway is the go-to for many on the go or looking for a quick meal. While their gluten free options are quite limited (hey Subway, work with Udis and offer GF options!!), they have salads and what we call the sub platter where you order everything but the bread on the wrapper and have them put it in a bowl or on the paper (the latter is best for meat subs)

The store on Crab River is tucked away behind the Mobil and is across from CVS and is on a little strip plaza with a hair and nail studio, a pack and ship, and a gym among other shops.

Plenty of parking. Open late for the Greatwood community pedestrians who can walk up along the adjacent sidewalks.

Handicap accessible parking and building- the wheelchair ramp is about in the middle of the plaza and right by the Luxurious Nails which is two doors down from Subway.

Reasonable price- friendly service- nice location- lots of parking - clean throughout. Wish they had gluten free bread but we...

I was first in line. Ordered a rotisserie chicken sub with soup. Lady asks, "teriyaki"? I say no, rotisserie chicken. Lady asks again, "teriyaki with onion"? I say, look behind you, there's an ad about it. Ends up giving me oven baked chicken. Next, apprentice sandwich maker tells me no soup. "Only in winter", he says. I said seriously? It's on your ad! Guy asks teriyaki lady who asks manager in back. Comes out with a bag of cold soup. Chucks it in the microwave. Takes it out 2 minutes later. Still cold. Duh. Plops one in a container. Nukes it for 2 minutes. Still cold. Another 1.5 minutes, now it's warm. By now, my toasted sub is cold. Lady can't find the lids. Spends another 2 minutes looking for non existent lids. I walk out. F**k this. More than 10 minutes of my life wasted on inefficiency. It's almost lunch time and nobody is ready? Horrible service...

The lady that made my sandwich could not tell a pickle from a jalapeno and the manager Albert said I should have been watching the lady while she made it. He did not care and was not empathetic at all. The lady that was there was rolling her eyes and very unprofessional. My sandwich was great but I ordered another one for my friend and I had it all written down on a paper so I was looking at that while she was putting the ingredients on sandwich. . I should not have trusted that she knows the difference between a pickle and a jalapeno. I asked this man Albert for the corporate number and he said he is the corporate. Newsflash! Everyone has someone to answer to and I recommend more classes to improve customer service. Imagine if my friend had been allergic to jalapenos. I went to the store and they could not have cared any...