Pizza Hut — Restaurant in Sun City

Update Feb. 12, 2025 Got a "My Hut Box" again, but had to drop it some stars since the previous visit. The wings were once again inconsistent in size with 2 tiny nuggets and the other 2 not close to the pictures. When I asked about them, I was told the suppliers are not always the same and that surprised me since chains should have a consistent product coming close to what is being advertised. The other star loss is due to the long black hair in my pizza, so they really need to watch their sanitary conditions and up their game--they lost a star in food and service for the hair, and maybe I should have dropped it more than that since it made my tummy a little flippy after having to pull the hair and dough outta my mouth. Also, this was the first time I ordered online and it did not go smoothly. A quick phone call would've been much more effective and not wasted so much of my time. Previous review: "My Hut Box" included a personal pan pizza with 2 toppings and 4 Wing Street wings. I was surprised the pizza wasn't greasy and at how tasty it was. I ordered the wings with barbecue sauce and they were lip smacking with a nice crisp skin before the sauce was applied. I thought the price was fair (bec. of the coupon) and I was pleased with the flavors, but disappointed that one wing out of the four was nothing more than some tiny part of a wing (see circled piece in picture) so they need to up the quality control and customers should check the box before leaving lest they be disappointed like I was! It's nice they have a few tables available for dine in but it's definitely meant to be a pick up and go place since other than the cheery mural, there certainly is...

This order was a nightmare and will be the LAST time I order from this Pizza Hut (and perhaps the last time altogether). The delivery driver was rude. He forgot our Pepsi. I live .5 miles from the store and I had this happen once before. However, the driver went immediately back to the store and returned in less than 10 mins with our Pepsi. This driver refused to do that. He said he could have it to us in about 30 mins. I said that was unacceptable, as our pizza would be cold by the time we got our drinks. He got nasty and said he had two more deliveries to make and they were extremely busy and he wasn't even supposed to be there that night. I told him I didn't care and handed him back the pizza. I said to refund my money and to leave my property. He continued making excuses and arguing with me and I again told him to leave my property. He continued arguing with me and I finally yelled him to leave. Any business that would employ someone that unprofessional does not deserve my patronage. So I called the manager, Seth, and informed him and directed him to refund my money. He said he would do so and that he would speak to the driver and apologized for the occurrence. Overall, this incident was totally unacceptable. We have patronized this particular pizza hut since 2013 when we moved here and we buy pizza at least twice a month from...

I ordered a pizza online to be delivered in 30 to 40 minutes. When it didn’t show up on time I tried calling the store, no one ever answered. I tried calling the corporate helpline, but they just kept trying to transfer me to the store and again, the store wasn’t answering their phone. After an hour and a half with no pizza I drove to the store and discovered the reason the store was not answering the phone and wen why my pizza was so late. There was only one employee in the store. This poor young guy was trying to handle the front counter, cook the pizza, and take payments. There was about a dozen people standing around waiting for their orders and being very patience. It was obvious the employee could not move any faster, he was literally running between the front counter, and the ovens in the back, all while keeping a pleasant attitude. I originally came to the store to complain but after seeing his situation, and how hard he was working, I didn’t have the heart to say anything. When I spoke to him, he said several people had called in sick and even his manager had not shown up. It was just him and one delivery driver. I have nothing but admiration for these young men.

This hasn’t soured me on Pizza Hut but in the future perhaps I’ll call the store instead of...