Subway — Restaurant in Sun City

At around 3:15 PM on Tuesday 10/18/2022 my daughter and I entered the restaurant.

There were two employees there. One was a young man in his late teens. The other (and I am not in any way trying to be insulting here) was an androgynous person who I believe was female but I don't want to offend by using the incorrect label.

There was a lady ahead of us who ordered 2 ham and Swiss sandwiches toasted. The young man put them on the toasting tray but not in the toaster oven, waiting instead for the other employee to do it (which would take like 10-15 minutes because they were doing other things).

As the lady ahead of us was waiting and waiting for her sandwiches to be toasted, my daughter ordered a meatball sub and wanted it toasted. The young man put her sandwich next to the others waiting to be toasted but still made no effort to toast them himself.

I then ordered 2 supreme meat subs. The young man advised me he had to go get more capicola from the back and ended up taking like 15 minutes back there.

While we were waiting on the capicola, the other employee finally toasted the subs for the lady ahead of us. In the middle of putting on her veggies, this employee took a call on their cell for 10 minutes without so much as an "excuse me." They then (in full sight and hearing of customers, which were many as the line was getting long behind us) went to complain to the young man (who was still searching for capicola at this time) about their schedule while customers were waiting.

The second employee finally finished and rang up the lady in front of us as a mobile order courier asked where his mobile order was. The second employee advised him they forgot about it and went to the back again.

The young man finally came out of the back with the capicola. No one had toasted my daughter’s sub still so I reminded him. He then hesitated but finally put it in the toaster oven. He then started putting veggies on my subs before they were done (he forgot the ham). When I mentioned this, he said he had to go find more ham (which took another 10 minutes). When he went to put on the veggies, he advised me there were no tomatoes (which irritated me because that is one of the few toppings I wanted and we already were deprived of fountain drinks due to there being no CO2).

Meanwhile the other employee started working on the mobile order and several guests left due to being tired of waiting.

As I approached the register to pay a lady cut in front of me to buy some water. The young man started to ring her up first until I insisted on being served first after waiting half an hour for sandwiches.

My daughter and I then sat down to eat when the young man's mother came in. When a customer commented on the poor service, the mother berated him and told the customer people like him were the cause of her son's stress and he should stay away. The mother and the androgynous employee then began talking about how terrible the schedules and pay and management of your restaurant was while a line of customers listened and waited to be served. The mother also glared at anyone that seemed dissatisfied to intimidate them into silence.

I have never witnessed such a spectacle of terrible service and bad experiences in my life. I can't imagine coming back so long as those two work there and that fellow's mother is allowed to sit there and attack and intimidate customers to disturb our...

With this location it's all about the current staff which results in a hit or a miss for the quality of your sandwich. We've had employees so focused on having fun with each other that they barely acknowledged your presence. Once, they had come from behind the counter and couldn't find the key. So one hopped upon the counter and slid around to jump off on the other side. Did they clean the counter or wash up after? NO. Sometimes they are out of ingredients. Sometimes the meat is bad. It's not unusual to get only a couple slices on a sandwich. Thankfully, today was a good day. Very accommodating staff who worked well with each other. They were very engaging. They made my sandwiches exactly the way I requested. If I'd had more cash they would have gotten a bigger tip. The new steak sandwich was well seasoned, minimal grissle, and the right proportion. I should have gotten extra cheese because they only take one slice cut into quarters for a sub. The place was clean. The workers were masked and gloved up as they should. It was a...

I work at Subway and I just was hungry and happened to be in the area of another Subway that my company does not own. I got a 6-in chicken bacon ranch and they gave me two slices of cheese instead of the standard four slices, I asked for it toasted and it was double toasted against my wishes, I asked for light mustard and they gave me extra mustard and I asked them for salt and pepper and nothing came out of the Shakers because they never cleaned their lids. There were two people working and there was a fat line and they were just moving as slow as molasses and I will never come back to the subway again! I highly recommend going a little bit out of your way to locations such as 83rd and deer Valley and other subways this one is extremely unclean and unprofessional. I know it's just a sandwich shop but when you come into a location where I am working I will try to make your day better and put a smile on your face, alongside making you a mean and tasty sandwich that has been prepared following all FDA...