Beer Garden — Restaurant in Sunnyvale

Frustrating Experience and No Follow-Up at Treehouse Beer Garden

I’m sharing this in hopes that it prompts some accountability, because despite multiple attempts to resolve this privately, I’ve received no response.

On April 12, I visited Treehouse Beer Garden with my family, expecting a fun night out. Instead, we were served undercooked chicken wings, and our bill included four drinks we never ordered, leading to an overcharge of over $50. We raised both issues on-site and were told they would be addressed.

I also called that same evening and spoke to the night manager, who took down my name and contact info. But when I followed up again on April 17, I was told that “there was no way to get in touch with me.” At that point, I was given additional contact details to escalate the matter — which I did — but still, no one has responded and no refund has been issued.

This was not only a poor handling of customer service, it's a food safety issue, and the refusal to correct a clear billing error has only added to the frustration. I’ve made every reasonable effort to handle this directly and privately, but after weeks of silence, it’s hard not to feel ignored.

Treehouse Beer Garden may still be new, but customer safety and follow-through are non-negotiable. I’m still hoping this gets resolved, but if not, I want others to be aware of...

Food and atmosphere was good. Service is terrible, terrible. I had a large party that i wanted to reach out about but no response from F&B manager after multiple calls, emails and voicemails over weeks before event. Horrible service and would not recommend for larger groups that require more coordination and...

We dropped in for the grand opening block party. We ordered pizzas, wings, pretzel, beers. Everything was great.

Nate at the beer trailer is awesome and is a great host! As well as the rest...