Thai Basil Restaurant — Restaurant in Sunnyvale

My husband and I just dined here and it was our first time here. We have had Thai food and it is a very desirable food selection we love having. Our experience here was very disappointing. I would NOT recommend this place to anyone! We aren't fans of spicey food so we usually order our usual which is Pat Tai, Red Curry Chicken and Seafood Basil Green Curry. These three selections on the menu description show that these three specific dishes dont have ANY CHILI SPICES.

Basil Thai Menu

Red Curry Chicken was very spicey. After just one bite our mouths were on fire. Our waiter/server neglected us. We waited to see if she would come around to see how it was all going, huge fail. The Chef or food prep came out to serve us our second dish and that was when we told him that the red curry was too hot. He politely took it back and had it remade.

Seafood Basil Green Curry was another very spicey dish. Again on the menu it doesnt implicate that this dish is made with spice or chili which is why we ordered it. After one bite and chugging at our thai iced tea and a scoop of rice didnt fix the problem. $14 dish not consumable for us.

Pa Tai Shrimp was delicious. We were able to comfortably consume that. We wanted to order another round of Pa Tai but our server NEVER came to check on us. We had to hunt another server down just to ask for the check after waiting for 10 minutes to see if someone would assist us (it wasnt busy)

*When we asked for a manager just to vent our experience to after we paid $60 dollars and tip from a male server he quickly snapped into an attitude. He was unpleasant and unprofessional. The server responded the manager IS the owner and that he wasnt there tonight. We left not wanting to waste anymore time there.

Thai Iced Tea wasnt the usual. We had to ask for more cream. Otherwise it tasted like a watered down Tahi iced tea. The dishes are totally out dated there. I saw plates that I use to see at buffets over 20 - 25 years ago.

WE WONT BE COMING BACK...

The worse Thai Food restaurant that I ever been to in my life .....The food is over price and the amount of food is little. They charge lots of money for customers by serving little amount of food to pay the rent of the restaurant. I been there last Tuesday June 4 of 2019, I ordered Brown curry chicken with brown rice and the taste was extreme horrible not the It used had before, I wasn't even Full....They used to serve good amount of food on 2016 but now its getting worse that I thought. Above all that they don't even provide any images of the food on their menus so the customers know what to order..I tried to communicate with the restaurant owner but no good results......I told them is this is the way you treats your customers, they said with (horrible English Accent) that their rent is expensive and they are force to serve little amount of food with higher Prices......I rather go to a regular Italian Food or Chinese that they serve their customers with good enough amount of food with affordable Prices....This place is...

Unfortunately our experience was really bad. First of all the plates are so big it's hard to find room on your table; the food is centered with a 2" perimeter of plate around it so for all that space occupied on your table you're not getting much food. The other issue was when we ordered we were not asked "mild, medium or spicy?". They should write spicy next to literally all of their dishes. Ive been ordering the same dishes at Thai restaurants for years and they've never been too spicy but here we both got dishes that were too spicy to eat (and my dinner companion was indian!) it was a miserable experience Within seconds both of us had runny noses & were physically comfortable . I tried to scrape off as much of sauce as I could from each bite but it was futile. We had a few bites and couldn't tolerate eating any more . The server asked if we wanted boxes, we explained to her we couldn't eat it.. too spicy. She didn't say anything. I think their philosophy is: "not...