Golden Chopsticks — Restaurant in Susquehanna Township

Rude, expensive, very bad customer service and their food is not good!

I was sick and couldn't cook, so I made an order and asked them to deliver. I found their prices to be extremely expensive in comparison to other places that I order from, but since the pandemic many places are not delivering so I had no choice but to go with them. My order came up to $24, I had $22 dollars and had to make up for the rest in quarters, I gave them $25.25. Again, I have been sick and haven't been able to work, so even tho I usually tip at least 15% when I eat out or deliver, on that evening, I couldn't. The delivery person called me to come get the food from their car in my driveway (they didn't even bother to come up to the door) and then yelled at me for giving a low tip, I asked her to calm down and stop yelling at me, that it was all I had and at least I was able to give something. She continued to yell and said that when she delivers she's used to getting $5.00 and more.

I got back inside my home, sat at the table, and almost cried. I was frustrated and embarrassed, as I have never been in a situation where I couldn't afford to tip decently or generously. I lost my appetite, but decided to eat a little bit to at least take my medication and go back to bed... the food was horrible. Nothing tasted the way it was suppose to...

The general tso's was prepared more in the likes of sweet/sour chicken. The pork fried rice had very little amounts of pork but yet was filled with fried eggs and vegetables. The chicken and broccoli ( My mom's meal) was in this weird red sauce- not the brown sauce that it usually comes in and the broccoli was hard as a rock. The wonton soup- I drank the liquid and gave the undercooked (mostly dough not enough pork filler) to the dog.

Once I got back to working, and if the food would have been good, I would have dropped in personally to not only place an order and continue on being a customer, but I would have made a big gesture for the night that I couldn't give a decent tip. The only thing I am sorry for is myself for ordering from this dump and giving them a single penny.

Needless to say, but I will not be ordering from this...

I called and ordered food but when I picked it up and got home it was incorrect. I called and talked to a woman (a man originally took my order) and explained the situation. She said that is not what ordered and I told her when I placed the order it was repeated back to me correctly. I explained I didn’t talk with her originally and she started screaming at me that I got exactly what I ordered. I told her to please not scream at me and that we would just not be back and she hung up on me. The receipt was in Chinese so no way to know if it was correct. For clarification I was super calm and only said 2 things to her. I told her we didn’t get any fried rice and that I didn’t place the order with her but a man. She literally was screaming at me. I had to hold the phone away from my ear. The food was cold and did not taste fresh. We will definitely not be back. This is not the first time this woman was rude but definitely the worst experience. Customer service is absolutely terrible especially for the mediocre quality...

First time here and I order a meal for pick up through door dash. When I arrive I was told by the same lady everyone else here is complaining about that I have to call door dash and cancel my order and pay there. She then proceeded to tell me that door dash takes 30%. I informed her that it wasn't my problem. She signed a contract with them. I expect my order to be fulfilled. She then told me she would not make my order. So after arguing with her and telling her I want my food. I called DD and they made a call to her, she picked up talked to the rep then immediately gave me my food that was already made ! The food portion was very small, it was more expensive then most Chinese restaurants and she was just completely over the line. Smiling through my whole interaction being very friendly but that doesn't make up for the way I was treated and how she acted. DO NOT GIVE THIS PLACE YOUR BUSINESS. You're better off getting your Chinese from Giant...