Progress Grill — Restaurant in Susquehanna Township

We went here with high hopes for a great experience. However, wait staff can make or break the tone. I know everyone has a bad day but when you are in the hospitality industry, you have to shake it off and be great for your customers.

From the first moment, it was curt statements, do you want a drink. I said I might have a glass of wine. She asked red or white (should have been a tip off right there - fine dining usually brings wine list). I asked if they had a Moscato. She said yes and took my husband's drink order. He had to catch her to tell her the martini garnish he wanted. She always seemed rushed and they didn't seem that busy. No offer of a wine/drink list.

We ordered appetizers and they were ok. I took half mine home because I didn't want to fill up before main course. My husband's oysters Rockefeller were just ok, he said. He had planned to have surf and turf but by the time we were ready to order, he was so disenchanted that he ordered spaghetti, after the waitress tried to push several cuts of beef on him.

He asked for coffee after dinner and she immediately took away the sweetener container. He caught her and asked if he could have another sugar and she sat it down with a huff.

I questioned the bill and got a rude, rough reply. Like I had no right to question. Ended up only $.05 over. She said they round up and offered me a nickel from her pocket, which I refused. I don't mind paying a premium for a premium experience but this was not it.

We watched other tables with a different server have what seemed to be wonderful experiences. We asked, after hearing another server list a couple of specials, what the specials were and were told there weren't any, because of covid the menu was the menu. The other server had also mentioned that they were out of a couple of things and we were not told that either. Just rude.

Food was good but over priced (reason for 2 stars instead of 1). If service had been better, could have been a 4 star experience. Disappointing.

We do know 4-5 star service. As in Tampa's Bern's Steak House,, Charlie's...

We decided to visit Harrisburg for the weekend and I wanted to experience all of the things that make this City Great! I had originally made a reservation at Millworks but cancelled it because my boyfriend wanted seafood. So, I found this place online. The reviews seemed decent but there were a few that made me a little nervous and hesitant, however, I figured we would give it a shot. This restaurant is classified as “Fine dining”, it’s not. It kind of reminded me of the old Ponderosa buffets. The decor is very dated. I ordered Filet mignon with a salad and a baked potato. The salad came out and I knew from that moment on that the experience was not going to be a good one. It was a pile of iceberg lettuce ( hamburger lettuce) topped with carrots, celery and a single slice of tomato. I only ate the tomato. I was surprised that the greens that were used were not a better quality, I mean, fine dining should at least have spring mix and spinach. The only time I would expect to see iceberg lettuce on a salad would be a wedge salad. Moving on to the baked potato.... not Fresh at all. It tasted boiled and it just wasn’t good. I ordered my steak medium to well but more on the well side, I told the waitress that I didn’t want to see any red. As soon as I cut into it, it was bleeding. I sent it back and they fixed it. I only took a couple of bites. The total cost for the two meals was approximately $80. The quality of food that was presented was not worth half of that. The only plus, to any of this was that the waitress was nice. I could tell she was a little uncomfortable because I am a woman of many expressions and I know my face and body language alluded heavily to my dissatisfaction. If you are looking for fine dining, this is not the place to go. I wish I had kept our original reservation...

This is a place that I go to often. However today was the worst. We had a party of 8. We were having a birthday celebration. We brought our own cake to have after dinner and the Owners Wife told us we had to pay $1.50 per person to cut our own personal cake. No one asked the Waite staff to cut it or serve it just asked for plates to eat the cake off of. Mind you we spent $350-$400 for dinner alone and they added a 20% gratuity. The owner claimed that she had to charge for plate usage due to covid and staffing. Absurd! Why as a business owner would you risk losing repeat customers who are spending $350-$400 in your establishment over $10 for some cake plate usage. I feel this was extremely petty. They messed up our reservation first then they pull this petty shenanigan.. I know that alot of people of color don't go there much but our hard earned money spends to. When owner wife was called on her pettiness all she could say was she and her daughter had to pay to have there cake served at another restaurant and due to covid they were short staff. Everyone was affected by covid. Many businesses received government money to stay afloat so that was lame. Explained once again never asked to have cake cut or served by Waite staff just needed a plate and we were denied. Dont spend your money here. I will never ever return to this establishment again. You do not get a second time to make a first impression. Spend your hard earned money were you are...