I have never written a review before for anything no less a place to eat. This is because everyone has an off day. However I felt compelled to do so today after the most bizarre and frustrating experience. I found this place on line when looking for a good hamburger place that was not fast food related. It looked terrific and I was eager to try it. I offered to take two of my coworkers for lunch as a small reward after a great job they have been doing. We got there at 2 after the lunch rush. There were people at 3 tables and nobody else was there except for a waitress. After sitting for 15 minutes we were given menus and we placed a drink order. For some reason it took 20 minutes to get 2 cans of coke and a club soda, which came with a lemon after asking for a lime. We placed our order from the menu, nothing special or out of the ordinary, no changes and no substitutions. After waiting an additional 45 minutes we still were not served our food. I spoke with the waitress and advised we had to get back to work, how much longer. She said she would check and let us know. She came back 10 minutes later and told us it would be another 5 minutes, Keep in mind there was just us and 3 other tables with no more than 3 people at each of them. When I asked what was taking so long the waitress said she wished she knew. After another 10 minutes went by, we still were not served our food. We politely told the waitress we could not wait anymore and left. We offered to pay for the 2 cans of soda and club soda but the waitress apologized and would not accept payment. It is uncanny how a "burger Joint" cannot make a chicken sandwich and burger within an hour and half. After close to an hour and half and nothing served and already late to get back to work we left without lunch. There are bad days and then there are disasters. This was the latter. The only reason I gave it one star is because I don’t think I could leave...
Read moreIt’s a LONG review but worth the reading!!!
AVOID THIS PLACE!!!
If I could give this place no stars I would! Unfortunally the changes owners in January of 2023. I was there with my family today when we sat down & ordered my son spilled a beer I had to clean it because the server(turns out to be the owner) didn’t bother to give us napkins, mop nothing. We changed tables ourselves. The onion rings came & you can tell the quality was bad. One burger came out & it just didn’t look like a burger you even want to eat. I received my Mac & cheese burger, the burger was hot when I went to eat the Mac & cheese was cold so I got up & I went to the server (the owner) & told her that my Mac & cheese was cold & I find it disgusting her response was “if you don’t like it don’t eat it” I said really?!? She then started to literally curse at me & I responded. I told her I would tell the manager & she screamed at me “I am the owner” I said you suck. I went back to the table & she continues to curse & scream like a irrational person! We got up left money on the table for what we had eaten & got up to leave. This lady the OWNER called the cops & of course they showed up! ( Props to the 7 police cars & officers from Sweetwater Police Department that showed up) totally uncalled for & ridiculous. I will not allow any kind of disrespect from anyone cursing at me specially in front of my 2 kids.
Apparently being told to her face that they suck & the food was horrible was a trigger!
Disgusting place & even more disgusting disrespectful owner!!!
They have no worry about me or anyone I know returning to this place!!!!!!
I will happily leave this review in EVERY website I can so everyone knows what a horrible place this is!!!
Ever returning will be my...
Read moreI wanted to eat here again before posting my review. I ordered the Truffle burger without a bun (over salad) and it was very good. My boys had the kids burger and the cheese sandwich and loved it. They were happy to come back. When it arrived I was surprised there weren't any french fries. The truffle fries were the best part of my last visit and I was looking forward to them again. If you get your burger without the bun, you are also giving up your fries as well. Luckily I had my kids to steal from! The beer selection changes often and I was very happy to see three - five dark beers on tap. Two weeks ago, there were none or the waitress didn't know what the draft beer selection was? This time there was a draft beer menu. I was even happier to see there was a $2 credit on my beer for happy hour. The problem is that I didn't know it was happy hour. I would have ordered a 2nd if I did! So after the 2nd trip I would defiantly feel better about recommending this place to friends and family. My sons and I were the only ones in the restaurant so 25 minutes to get our three burgers seems long, but I am not in in the business.
I don't know how long this restaurant has been in business, but they are still shaking the bugs out. My first visit two weeks ago on a Saturday was a disaster. There was a table of 12 burgers ahead of us. It took 30 minutes to get out an appetizer of 3 varieties of french fries. It was over 60 minutes before we got our 4 burgers.
The food is creative and delicious, the wait time and the service kills all the joy of dining here. You can't have a high end burger bar with college dive bar service. The food is good enough to bring me back, but only when I'm in the area.
And...
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