Sardi's Pollo A La Brasa - Langley Park — Restaurant in Takoma Park

My last visit to Sardi’s was, to say the least, the worst experience I’ve ever had in a restaurant the last couple of years. It is understandable that with the pandemic businesses have to take measures to make sure not only their employees are safe but also their customers. I’ve been to Sardi’s before (during the pandemic), and it has never been an issue. This time however, I was in a rush because of an emergency and I did not have a mask with me. I did have, nevertheless, my vaccination card. They have a big sign at the entrance stating that if you’re vaccinated you’re in no need to wear a mask. Like I said, I’ve been there before, with a mask even though I am FULLY VACCINATED.

I tried to enter the restaurant, but from the start, I was treated in a hostile manner, even when I was trying to explain my situation and was showing them my vaccination card. The staff was just being rude and not helpful at all. They even called the manager, which was no help either because he just kicked me out for not having a mask, even though they still have on display at the entrance a sign that states that if you’re vaccinated you’re not required to wear mask. I only wanted to buy food. THAT WAS IT. If the staff and manager would have been nice enough to provide a disposable mask or find any other solution, I would have, more than willingly done so. They were just not polite, do not have any sense of what a good customer service is, and simply do not care about losing customers. Also, if they have changed their policies, they should think about changing their sign. Poor service overall. This is not a political matter, just a customer who wanted a service, tried to explain their situation, but was treated with disrespect and kicked out of an establishment without even being offered a solution or option to their problem. Won’t visit again and wouldn’t...

My family and I have always liked chicken from Sardi’s. Plus, this location is the closest one we got. Sadly, this weekend I made a phone order and since this lady answer the phone to take my order was with a nasty attitude. She was very rude to me on the phone and when I ask for the sides they got, she wouldn’t even tell me. It was like I was giving her the menu for her to order. I was very disappointed by how the call went, I also ask for the total, and she still answered with attitude. She told me it was going to be ready to takeout in 20 minutes, and I took 30 mins to get there for the record, and the order was still not ready when I got there to pick up. I basically had to give her my whole order again, wait in line, and still wait another 15 mins for my food, and i didn’t even get all the sides I asked for. I would like to give more information to the manager about who this cashier was. Which I am guessing is the same ones who answer the phone when I ordered takeout. She was very rude and definitely need to train your employees for a better customer service. Otherwise you will be losing more clients. Not sure about going back to this...

The customer service here is s extremely disappointing. I am not a tedious, picky customer at all, but when the customer service is so bad that it makes the food look and taste disgusting , that’s when you know you have to say something. In all seriousness, the employees that served my food on my last visit literally threw items onto my tray, specifically the employee who cut my chicken piece and all the way to one of the cashiers, who threw sauces. This in itself was very disrespectful and rude. The steam table was very dirty and food was spilled throughout the line. These conditions made the place look unhygienic and screamed bacterial colonization. I was very dissatisfied and disappointed during my visit. I would recommend that their staff be trained significantly better in terms of proper etiquette, respecting customers, restaurant hygiene, and overall...