Firehouse Subs Tallahassee #3 — Restaurant in Tallahassee

update

I will be coming back. The sandwich WAS good Maybe next time÷

Had a free sub for my birthday and it was okay. It's been a while since I have had Firehouse but I remember it being more substantial. I gave it four out of five stars because it was free, so what are you really gonna complain about? But I teetered between three and four stars because it was apparently made for a Chihuahua and I literally wouldn't even consider it to have been big enough to be a snack. And why I'm not sure I'll even be back ever again (without another free or almost free situation to see if that sandwich was an anomaly) is because the price before my birthday discount was around $7 and there's no way in hell I would've paid more than MAYBE a dollar for the product I received. I was pretty disappointed because I remembered them just being SO good years back. But again, it was free and we were nearby so I can't complain. Though it was such a sad couple bites of "sub" that I probably would be a little steamed if we had made a special trip there or driven too far off our original course to stop there. Is my memory of their Hook and Ladder sub (and others);being Off. The. Chain. in the past just incorrect? Or has it just gone so far downhill that it was kind of a waste of time getting it for me, I weigh 129lbs and don't generally require copious amounts of food to fill me... Where'd ya go, toasty and delicious satisfying subs of...

Restaurant looked much cleaner than last visit. Ordering took quite a while in an almost empty restaurant. Evidently our order was keyed in incorrectly and when we did not receive the Mac and cheese ordered and went up and requested, it was produced. However, during meal a staff member came up to tell us we had not paid for it and needed to see our receipt so she could double check. Three interruptions to the 6 of us and a demand for payment - less than $2. When we explained we had ordered it, she was quite adamant that yes we had, but the order had been input incorrectly and therefore, we owed them for what we had not paid for. Not a win for customer service, all 6 adults were shocked by the incident.

Lastly, understand that the orders are no longer brought to the table, but when you place one big order and none of sandwich choices are indicated on the closed containers, we just have to dive in and open each to find our own? Surely there is a better way.

Food was good, but service? A lot of I’ll will for...

This is by far the dirtiest location in Tallahassee. The day I ordered take out at the counter it appeared the regional and possibly district manager were present. They were standing around cutting up with staff and pretending to be important. All the while the drink station was so thick with grime and grease, not new dirt very old consistent dirt. Really irritating to have to get a gross lid and straw from a disgusting bin that has been restocked multiple times a day and never once wiped down. Inside walls of coke freestyle machine and lever caked in stagnant syrup, not from 1 shift, weeks! Sandwich was as expected but dang get it together, folks will take notice and I hope they do. In the current state of food industry tou can't slip on small stuff. 1 towel, 1 staff member, 15 minutes of work, this could have been avoided, which ultimately forces my mind to wander towards food safety...