MOD Pizza — Restaurant in Tempe

The food tastes good, and they have a gluten free crust... but I will not be going back to this location ever again. My family and I placed online orders to save time. When I went to go pick it up, I went to the online pickup counter. The guy turning pizzas asked if I had an online order, and I said "yes, three, actually." He turned back around and kept turning pizzas. He did not ask what the names were, what the orders were, nothing. I stood there expecting a follow up question or maybe a statement, like "it's almost ready" but nope, I read I stood and listened to the 4 employees discuss shifts and plans for time off for the next 5 minutes with no further acknowledgement. Mind you this is after the time our order should have been ready as well. Finally I said, "so you asked if we had an order but then you turned around and kept doing your own thing? Our orders were for X, X, and X. Are they ready or no?" Then he said it'll be few more minutes. It would have been nice if he mentioned that when we got there so we could take a seat and wait instead of just standing there like bumps on a log.

You would think that was the end of it, but when we got home, found out that my bro-in-law had a chicken caesar salad without chicken on it, and my pizza was also missing an ingredient I had asked for. We were so mad we decided to not call because we had no desire to go back and deal with that kind of service.

Tl;dr: Mod Pizza is good, but stay away from...

Today - worst experience ever, went to pickup my order and I was about 8 mins late waiting to get acknowledged by the associates. They didn't greet me so when they were done with the customers before me asked them for my order. Turns out they never started it and didn't communicate that to me either but I could see something was wrong. No real apologies just excuse about the system not working correctly. However I did see other people getting their pizza and my order was sitting on the printer. They seem unorganized calling up clients with orders and then telling them that only part of their order was ready. Unprofessional, distracted in their own thoughts, and basically I couldn't trust them to make me a pizza. I don't plan to go back until management changes again. This place used to be great. I just hope I get my money back, they couldn't give me a receipt for that either. 4 years ago - Ordered our craft pizzas through my mobile app and went to pick them up. Showed up a bit early than the time the app said the pizzas would be ready and they offered me a complementary drink. Pizzas were exactly as ordered on cauliflower dough. Great quick meal if you order on the app and everyone can get their...

This place is like other Chipotle style build-your-own pizza concepts but this one delivers a few touches that outshine the competitors. They have a robust amount of toppings and sauce choices, the spicy arrabbiata sauce is delicious. One topping they have that others seem not to is whole cloves of roasted garlic. You can see an abundance of it in my photo. If you are a garlic fiend like me, you will appreciate this aspect. Also, they have a variety of post-cook sauce drizzles to elevate it to the next level. I got the spicy ranch but they also have buffalo, hot honey, and others. The pizzas are thrown in a blazing hot oven that cooks them in minutes. This place is a great choice if you want a pizza you can add whatever toppings your heart desires without inflating the cost of the pie. It's good for a quick lunch or dinner without having to wait 30 minutes for a traditional pizza at standard pizzeria. Is this the best pizza you will ever eat? No. Is it a fantastic pizza nonetheless and a great choice for all the things I've outlined above? Yes....