Schlotzsky's — Restaurant in Terrell

Here's the deal with Schlotzsky's - it's good food. The food is tasty and the service is okay, and this particular establishment isn't terrible at all if this is what you have a hunger for. The issue comes when you compare it to other sandwich shops, like Subway or the Jersey Mike's in Forney, or even with something like La Madeleine, Panera, or McAlister's Deli - the prices are too damn high for what you're getting. The food is simple, and the portions are below average for the price. Last time I went, they told me that their combo option was discontinued and if you wanted chips and a beverage with your meal, you'd have to get everything individually. The fact that this establishment is price comparable to something like La Madeleine, which has a much higher quality of food with portions that are actually reasonable for the price, is ridiculous. How they get off charging over ten, twelve, fifteen dollars for a meal depending on what you get is absolutely ridiculous. Now, we have no McAlister's in Terrell, or La Madeleine. This is what you get if you're looking for a sort of deli option in this area, without resorting to a Subway. And if you have the money - go for it. It's tasty food. But it's just simply not worth it when it...

I want to point out that there’s a real need for training to encourage and EMPOWER employees.

Right now, the men’s restroom is not in great shape. It’s messy and unsanitary, with some BROKEN features that need attention. The door handle and lock aren't working correctly, making it hard to close or lock the door, which affects the functionality of the men's bathroom. The faucet and soap dispenser are also broken, raising concerns about how male employees can wash their hands.

It’s disappointing that a customer has to bring this up. These problems have been around for a while, so it’s concerning that management has not taken the initiative to handle the necessary repairs.

Leadership should prioritize providing training that allows employees to speak up when they notice issues. I’m confident that improvements can be made. I look forward to hearing about the repairs for the men’s restroom and how staff will be EMPOWERED to...

I would love to give them 5 stars but honestly both times have not been so great. I ordered a big meal for my family and turns out one of my sandwhiches had a long piece of small wire almost looked like a bread tie and I am so glad my kids didn't get ahold of it and choke on it! So I did call the manager and let him know and he offered me a free meal within 30 days...not what I was looking for but okay cool. Well a few weeks pass and I went back tonight...called them 20 minutes in advance just so they could have it ready..also spoke to the manager and they would have it ready..well I get there and I am missing a sandwhich..so wait just a few more minutes to get it. I love and always have loved schlotskys but I think this place needs to be worked on or hired better employers..I mean even the lady that was apologizing for the mistake was eating a sandwhich and chewing her food while talking to me. Don't think I will be...