Papa Gino's — Restaurant in Tewksbury

I called Papa Gino's 30 minutes after my scheduled delivery time, and was told that the Door Dash drivers that they use normally show up late. I told the person on the phone that I found it unacceptable that they don't use their own dedicated drivers, and that the $20 pizza I ordered better not come cold! As I was hanging up the phone, the Door Dash driver showed up, and the pizza I got was barely luke warm. The cheese had coagulated, and was stuck to the bottom of the box! I had already included a 15% tip in my order charge, but I'll never do that again. That is, if I ever order from Papa Gino's again--which, at this time, is highly unlikely. All I got out of the guy answering the phone was an "I'm sorry about that." NOT good enough. There are other pizza places around here that I can--and will--use from now on. I don't need to pay top dollar for cold food, and...

This review is going to be a long one but so worth reading. I had put in an order with Uber Eats, The driver that took my delivery stole our food, but put it in the uber app as she couldn't do the pick up, so there for another driver from uber shows up 10 mins later to pick up my order. Then he tells me that my food had been picked up. Long story short, The lady that I spoke to from Papa Gino's had order remade and their personal delivery driver brought us our food at no cost at all! And yes I got my money back from Uber eats. My eyes water when the Papa Gino's lady told me not to worry about it, I have never been treated like this! Thank you so much! My 6 yr old was so happy to hear she was still...

Worst experience I have ever had at Papa Gino’s . Upon arriving I was informed my order had ‘few minutes’ as it was coming out of the oven ‘momentarily’. After my pizza came out of the over I was told we are just waiting on your cinnamon sticks which they proceed to make after my pizza has already come out of the over after my scheduled order ready time. Pizza was not hot and extremely greasy upon receiving it 25 minutes after scheduled pickup time. Employee was extremely rude and unbothered with their lack of professionalism. Staff were hand picking toppings without gloves off messed up pizzas to serve to customers 🤮. I would definitely choose another location before ever considering this poorly...