Subway — Restaurant in Texas Charter Township

Overall, I have never had an issue with this location until recently. I went to pick up an order for my self and a couple orders for my coworkers. I arrived and waited almost 10 minutes to get service which was totally fine as the food was not supposed to be ready yet. The problem arose when the employee told me that he had my 2 coworkers orders but that the order that was in my name had already been picked up. I asked how that happened when I am here to pick it up now and have been waiting for 10 minutes. They said they didn't know and that a man had came through the drive through and picked it up. I told them that I was here now and I have the proof on my app that I ordered food and it said it was not ready nor had it been picked up yet. The male employee proceeded to argue with me about it being picked up for a good 5 minutes before I finally asked what the solution would be here. He said he would remake it for me this time but next time he will have to refund me. How on earth does that make sense? YOU handed it out wrong and think its easier to refund me instead of just remake it? What if I was a sleezeball and had my BF pick up my food for me to come in a few minutes later and say I never got it, so now I have the food and the money?? I just feel like this situation could have been handled WAY better then it was, the employee spent more time arguing with me than it took to remake the food. It would also be helpful if they used some sort of procedure to have customers identify themselves other than by name to pick up i.e. items ordered, last 4 of phone number or card #. Just overall very...

Not a happy experience at this location or using the Subway app! The app did not even have the address correct for its own business! 5345 S 9th St. On the app and Google it is 5343 S 9th St The app would not honor the 6.99 footling sub deal that has been advertised everywhere after I went through all the hassle to order through the app. The store would not honor the deal as well. No help whatsoever from the staff on the issue

The sub I ordered was soaking wet! I ordered light veggies on the app and it appears they put on extra.! Worst food I have ever had at a subway and worst experience. Take your chances with the app if you dare.

I recommend not using the app. If you stop in at another subway choose to have it made in front of you.

Normally Subway is an excellent choice elsewhere.

I like to somehow find something positive about a place or an experience. The parking lot didn't have pot holes and the structure was nice and modern looking. Inside was nice but the employees were not keeping it clean. Tables and floors were dirty

Business was understaffed. This alone leads to cleaning problems for sanitary and food prep surfaces.

To say the least I am left feeling cheated and...

I messed up and accidently ordered for immediate pickup when I meant to pick up in an hour. I noticed it the moment I submitted the order, and immediately started calling the restaurant to try to get it delayed since most of the people I was ordering for wouldn't be around for another hour. I called multiple times and just listened to the phone ring before I started driving to this location after about 10 minutes of just listening to the phone ring. I continued calling while driving, and eventually someone finally picked up after about 20 minutes. Of course, they had already made my order, and I picked up $40 worth of food that was going to be cold and soggy by time the people it was for got home.

20 minutes of just listening to the phone ring non-stop without answering it. She said they were pretty busy. Yea, making the order I was trying to get delayed. 2 people working and neither could spare the time to answer a phone for 20 minutes. That's "we don't want your business" levels of indifference. I don't think I'll order from this...