Arby's — Restaurant in Texas

I had an amazing burger at the Big Spring location so I told my husband about it and wanted to try it again at our local fort cavazos location. I ordered the tailgate burger meal, and asked for a pumpkin turnover and Karen, the staff said only apple was available and I told her that when I ordered before, they asked me which flavor I wanted so I knew I had a choice. She said, “no, just apple.” So my husband ordered an extra pumpkin turnover for me. Then I asked for curly fries, because in big spring, the staff asked me which kind of fries I wanted, but at ft cavazos, Karen pointed to the picture and said only the regular fries come with the order. Again, I told her when I ordered this meal previously, I was asked which ones I wanted. Again she said only the regular fries are available with this order but she’d give curly fries to me this time only. After we sat down, I got online and pretended to order the same exact meal online through the ap from the same fort cavazos store and I was given the choice of turnover and choice of fries. So it was just the staff named Karen being a”Karen” when I came to the commissary bragging to my husband about how delicious the meal was, we were only to be disappointed at a staff member who thought she had a tiny...

So there I was, tired, hungry and demoralized. Most of the other food stands were closed, but I seen a shining bacon of hope in the form of the Arby's symbol. I knew everything would be ok when I seen the hours of operation. It was a little past 1800... I had a hour... but then I didn't. Confused at 1803 I was informed by the employees that the sign was incorrect and that they were no longer accepting new orders (take close note of picture of the hours of operation and the clock). So I was left hungry and saddened by my interaction on the 24th of October, 2021. The next day my friend still went back (I refused) and he was disappointed when he ordered roast beef jalapeño slides and they didn't come with...

If it had the option for a 0, I would rate it a 0. My 20 year old took her siblings to get a shake, first time going there. The woman at the front taking orders was really disrespectful to them. Making fun of someone with a disability is not something you do. My kids didn't say anything becase they were confused and shocked by her attitude. I will not step a foot in that Arby's. I have never wished anything bad to anyone but I really hope that woman gets fired for her attitude!! She was African American, long hair almost to her lower back, about 5'4(maybe), maybe in her 20s. This incident...