Buffalo Wild Wings — Restaurant in Texas

Terrible first time experience. Where to begin, we asked to taste 2 sauces to see which one we were going to order, we were told the kitchen is too busy for that by the waitress, So we said ok and ordered to beers and our food. After waiting a long time I see our waitress with the hostess just talking away, I tell my wife I bet she forgot our drinks. About another 10 minutes go by and she comes out with our food, I remind her we ordered two beers, she said they are probably at the bar she just hasn’t had a chance to get them. My wife’s order came out wrong, it came with cheese curds (we didn’t even know what cheese curds were til today) we told the waitress my wife had ordered celery sticks instead of fries, nobody ever said cheese curds. She brought them and we start to eat. When we got our check we were charged an up charge for cheese curds. We told the waitress and she brought the manager. The manager was even worse than the waitress he proceeds to tell us it came with cheese curds, we told him numerous times we didn’t order them. Very rude He tells us “well you ate them right” I say your waitress brought out our celery sticks and left the cheese curds with us. We argue back and forth for a couple of minutes and finally he says I will take it off just this time. Keep in mind this was over a 3.00 dollar charge. He was blaming us for getting the wrong order given to us. We were not the only table getting our order wrong, we saw at least two other tables, same waitress same manager arguing with customers when we had just got there. Those two are bad for your business, their actions especially the managers are unprofessional and uncalled for. No apologies were given by them we...

Bottom line up front, the food was okay and the service was just okay. The bathroom sink knocked the overall rating down to a "dislike" instead of a "it's okay" rating.

Long story and disclaimer: I dined in here with a team of 13 people. Taking the orders and getting drinks didn't take an acceptable amount of time. After ordering entrees and appetizers, the appetizers took quite a while and the entrees took even longer. The entrees took approximately 30 minutes after ordering and I might be underestimating. I ordered a grilled Southern Chicken Sandwich and the presentation was beautiful. The sandwich was simply, picture perfect. The sandwhich was also good, but not quite fresh; which is understandable due to the large party. I ordered fries with Chipotle BBQ dry rub and they were okay. Not fresh, and the seasoning wasn't evenly distributed, but the fries weren't bad. The overall meal was a solid 3/5. Unfortunately, not worth the wait. During the wait, I used the men's restroom. The restroom was clean (probably due to them recently opening for the day), but the sink was pretty gross for being "cleaned." One of the sink faucets was eroding (probably due to harsh cleaning supplies), and the corners of the sinks seemed neglected. The water pressure was very, very high and there was no water faucet aerator; so the water came out like a shotgun blast. All in all, the mediocre food, plus the wait, plus the not-so-presentable bathroom sink, equaled an overall...

This location has issues. I highly suggest going off-post. Here's a rundown of the experience we had tonight:

-We made a pretty big order for pickup and figured that placing it early in the afternoon would be plenty of time for them to have it ready by our requested pickup time. To be fair, we placed the order after 3pm hoping to pick it up at 520pm. -When we arrived we were told our order would take another 15-20 minutes so we went for a walk and came back after 20 minutes only to be told we would have to wait another 10-15 minutes. By then we were a bit frustrated so we took our food and left. -When we got back to our hotel we realized they forgot all our extras (celery, carrots, extra ranch, side sauces, etc.) and they didn't even take the time to separate any of the wings. All the wings were mixed together in the boxes (no wax paper or parchment to line or separate items). No one really wants sweet bbq mixed with lemon pepper and then mixed with Buffalo sauce. -When my wife called to relay our concerns to the restaurant, she was transferred 3 different times having to repeat the issue over and over. The people who my wife talked to didn't seem to care that we were dissatisfied with their service.

To wrap it up, they didn't offer any kind of remedy and didn't even apologize for the bad experience. I highly suggest others order from off post locations or just expect bad...