Chick-fil-A — Restaurant in Texas

My family and I have been to at least a dozen Chick-fil-a’s in the Houston area multiple times. This location is average. The drive-thru order takers/cashiers are above average in hospitality and attitude. It was actually shocking how sociable and pleasant they were the first few times we visited and then we started looking forward to it. :) The 3 star rating is due to the fact that the order ahead and pickup inside feature on the app is absolutely pointless. I tried it multiple times and it always took longer than the drive-thru would have despite ordering ahead. I suppose since they’re so committed to the drive-thru perhaps they forget to get other orders out. One visit in particular I used rewards for 4 of my 8 fries (we have a large 8 person family). They didn’t give us those 4 fries even though they were clearly on the receipt and in my order on the app. Good thing, I checked the order before we headed home, but now I’m not happy because the food will most likely be cold. My husband goes in to get the fries (with the receipt) and comes back 10 minutes later and says they wouldn’t give them to him unless he paid… I was honestly so irritated. I went in myself to get his money refunded. (Food is definitely room temperature now - $70 order). I go in and explain to what seems to be some sort of supervisor that my husband was charged for food that we already paid for and that it was their error in the first place. (I’m calm and direct). She “smartly and politely” explains that she just helped him, and falsely claims that we did not pay for them and that’s why they weren’t in the bag in the first place. I hand her the original receipt and say we paid online and ordered 8 fries. It’s clearly not logical that the app would just not ring us up yet tell them to prepare our total order. She goes on to explain to me that “usually rewards would be labeled on receipt” and started to show me where, as she realized that she was full of “chick-fil-a sauce.” She interrupted herself and said I’ll get that refunded to you right now. NO APOLOGY! All of our dinners were cold. In my book, taking money from customers and assuming that they’re in the wrong before yourself is TERRIBLE CUSTOMER SERVICE. I don’t care how big your smile is when you do it. Dare I say we were treated this way because we had a long day as business owners, were dressed down and I won’t mention what I think it really was. If the other employees hadn’t been so pleasant during previous drive-thru visits, then I would’ve rated this location with 1 star, but this ridiculous experience is enough to make me...

Visited Chick fil A on I 10 between Uvalde and Freeport. Ordered a Spicy Chicken Sandwich combo w/fries and a lemonade, a Four Piece Chicken Strip Meal w/fries and a lemonade easy ice, and a Market Salad w/Apple Cider Vinaigrette Dressing. Total was $36.08. Drove 2.5 miles home. Opened the bag to distribute the food....Chicken Sandwich box smashed with some kind of sauce on the outside of the box, fries hard, cold, and some much browner and crunchier than usual, and the Chicken strips were not the Chick fil A quality strips I normally receive. They were small, cold, and frail...not at all how Chick FIL A serves them. I called the location and spoke with (Ilene/Eileen). She asked if I had the receipt, I explained there was no receipt in the bag nor given to us. She asked if we had any other food, I replied...a Market Salad. She said ok, the food will be replaced after I bring the food back. Normally, a manager will give you his/her name and advise you because of the inconvenience and poor service, your food will be replaced when you return to the store at your convenience. When a customer comes to your establishment and pays any amount of money for food and receives less than quality food, a restaurant that wants to keep customers would apologize for the inconvenience and offer to replace their order at a time convenient for them and certainly not ask them to bring the food back. After COVID, Restaurants, Retail Stores, and Grocery Stores advise they do not want the items back....and they certainly do not ask the customer who has already paid for their food and fuel to come back and bring the food. I do realize some people pull shenanigans and try to get food replaced for free by making up things. I am not a person who complains about food or service, I ask for my money back and do not go to the place of business ever again. Come to think of it, this is the one fast food establishment/restaurant I have spoken highly about before and after COVID-19 became the norm. It is unfortunate that this location has changed my perception of Chick-fil-A. I felt obligated to give a review to advise of the poor service I received. I pray the managers and owners read and hear my concerns. The quality of service (friendliness, being polite and courteous, respectfulness, quality food, and a great atmosphere) keeps your customers returning to your...

First time to this Chick-fil-A for being in the customer service/health care/restaurant industry service is immaculate. As soon as I walked in was welcomes by everyone In the restaurant which is how its supposed to be. Natalie, lady in the grey dress I believe her name is helped me out in line and gave me her recommendation first time trying the Cobb salad and it was awesome with the Avocado lime dressing and informed me about the Chick-fil-A app which I didn't have. Was craving Chick-fil-A for nuggets but kind of hesitant bec service was meh at the other locations around Houston.. very glad I stopped by to eat as I break from fasting. Daryella's service and management skills was awesome as she was keep track of all the food and guests and interviewing people at the same time and did it with such ease and was super polite and courteous to not just all the guests in which she even talked to the regulars but was super polite and courteous with the employees. They timed it perfect which they got rid of all the extra bodies as the lunch rush slowed which was awesome and gave people breaks accordingly. As a previous manager of a restaurant im really impressed by the service and how it was run. AWESOME SERVICE from EVERYONE. Thing they couldve worked on more which the did but should do more of are checking on the tables (9) more frequently especially since its slowing dow only saw one girl the girl with the long pony tail did a great job asking me if i was ok. But as soon as i made a comment about more table visits another employee All the employees generally look like they want to be here.People should stop in and eat inside the restaurant and enjoy the awesome weather and amazing service and quit being in such a rush. Now in regards to the comment below with the manager Ryan.. .the managers need to bring it just as much as the A team crew. . Bec management is what makes or breaks it from being an A To an A+ and lead by example. The conversation skills that Natalie and DaryellA exhibited Def...