Chipotle Mexican Grill — Restaurant in Galena Park

I must share my experience

Walk up to the counter for my order, theres no line. First the worker is stacking boxes moving extremely slow doesn’t acknowledge me. One of their workers who I assumed was on break or leaving for the day gets behind me( she speaks no English but was in uniform) so she see her coworker stacking boxes but points for me to order. The worker then puts away the boxes and reach for her gloves and put them on extremely slow again. By this time a line forms. So I start my order and the worker behind as well, but there’s no one else available To finish my order. The worker behind me calls an employee and speaks in Spanish then proceeds to get in front of me and the worker grabs her food instead and finish her order with a grin or smirk(I’m assuming she knows what she as doing was wrong). So I asked the worker who jumped in front of me was she on break and she says YES , and I proceeded to say SO AM I. anyway they cont to finish her order FIRST she pays and then LEAVE . Get back to work because I’m rushing to eat and the working don’t add one of my sauces in my bad but somehow manage to pack all these veggies with no meat. My food was horrible and will continue to make my chipotle at home. Overall experience...

Let's get this out of the way up front -- there's a paper mill scant blocks away, and it stinks. The wind was coming out of the south on the day I visited this location, and I was almost put off eating whilst walking to the door. Just who exactly is approving these awful locations in Houston? Chipotle needs to fire that imbecile.

Pretty much your standard Chipotle fare. Really, yeah, that's hard to screw up, but there is one location out 290 that consistently screws that up.

Despite the proximity to the paper mill, the inside of the restaurant doesn't smell like industrial waste. Despite proximity to a Sam's Club, it wasn't packed on a Saturday afternoon (granted, I did eat at 3:30).

The restaurant was clean, and the staff was very friendly. Portions were​ appropriately sized (if you eat at Chipotle regularly enough, you know that some of the employees are stingy with the chicken, et al, like it's coming out of their paycheck).

Overall, I'll visit again when working on this side of town, but I'll hold my breath on the walk between my work van and...

There is a young Hispanic male server who is rude, and moves at one pace, His own. He does not make eye contact, and he serves you as if you are not a paying customer. He gives you a half spoon of everything, and dares you to request more. He moves on to the next customer before he packs your guacamole to go. When I asked him for it, thinking he forgot, he said okay and kept serving the person behind me. So I asked the cashier, and she told me he is going to get it for you, therefore I had to wait until he got around to it.

I have never seen this before, and I don't plan on getting used to it! I patronize this business once per week and this is not how the female servers treat you. Just this one individual who doesn't care that he's in customer service because this the service received each time he's on the line. This person is arrogant and acts as if he's untouchable. I'm saving my receipt if mgnt wants to reach out to me. Maybe the BBB could resolve this in a...