Chipotle Mexican Grill — Restaurant in Texas

Bad business rude, unprofessional we come in expecting to get fresh food not left overs that probably been sitting all day scraping the rice at the very bottom of the pot We asked if we could give fresh rice they gave us the fresh rice and then we try to get the chicken the chicken was so dry that we asked because we seen some that's being cooked if we can get that one she's like no you can't and then my husband said well do you have any other additional fresh one and then she's like no you can eat this one and I was like we don't want to eat this one since the meat looked very dry and hard looking when we coming in here for fresh food not food that's been sitting out all day .We all get frustrated at work I understand because I use to work fast food but it's a level of common courtesy to people who come in to at your establishment when someone is just asking for you to give fresh food I can understand that if she was paying for it that she gets what she wants right but why can't we if we're paying for it That's how to keep them in business by us coming in being patrons to eat from here. Bad customer service all all around and then because you don't understand Spanish they speak Spanish right in front of you like we're crap and which is not right tell us in English what you said. At the one on Westheimer is a little better because they have fresh food there but because this just open closer to us we thought to try it out. The young lady that was waiting on us you know who you are I can say your name but we all need a job right now so I want do you the way you treat myself and my husband all I will say is...

the quality of the food at this location is so much better than any other Chipotle but the customer service here is so terrible. it’s really a shame. no one at this location is welcoming aside from one of the male managers. none of them have a sense of urgency and act as if they don’t even care if you’re waiting for them to make your food. it shouldn’t take 20 minutes to have my food made when the food is already cooked. that’s ridiculous. this is the only location that swears they can’t serve you a certain item if it is no longer on the line when they can literally go to the back & get more or go to the to-go order line & get that one particular item. i see the Togo person come to the in house line all the time to take certain items off the line for the to-go orders so i don’t understand why they can’t do the same for the customers walking in. y’all need to do better or hire new people. i thought maybe the customer service would get better over time but it has gotten...

My friend came to this location today and it was the worst experience she’s ever had. When she first walked in there was no one in the restaurant and it looked like everything was low or out of stock. I asked her to get me a quesadilla and the girl in the front told her she was only able to get a kids quesadilla. I’m an adult. But I said that was okay we then asked her to put bell peppers and onions in the quesadilla and she said she wasn’t able to do that and it would be a upcharge. Then my friend asked for cilantro and she said they no longer had any. How are yall making the cilantro rice without cilantro?!? I’ve never had any one tell me they don’t have cilantro at a chipotle it makes no sense. I won’t be coming to this location...