I picked up an order on behalf of the PTO which was pre-paid. The order was supposed to be ready at 4 PM per the initial agreement. We really needed them by 3:30 and the time management piece falls on the PTO so we own that. We requested a 3:30 pick up, which initially was granted. At the last minute we were informed that they couldn’t do 3:30, but I was already there. Upon arrival, doors were locked and I saw no one in the back. 4 PM comes, I ring the bell, they said they needed 10 more minutes. I went back to my car. 10 minutes turned into 25 minutes. We ordered 150 donuts and they didn’t even help me load them into the car, had attitudes (yet they didn’t make the promise time), and didn’t apologize for being almost 30 minutes late. It took me five back and forth trips to load my car…this was after their regular operating hours so they just watched me take all the boxes solo…terrible service. It was communicated that these were for an event, so to travel back to Cypress during now rush hour was not part of the plan. The organization won’t ever endorse them again, and I will personally make sure to spread my experience as far as the internet will take me. I feel that if I was a different race they wouldn’t have treated me so poorly, and I don’t say that often but I could feel it. No worries, my money can be spent elsewhere with vendors who respect me as a person, and will value my time...
Read moreVery good donuts are made here in lots of varieties. Kolaches too. It's a little more expensive than the grocery store ($8.50 as opposed to $6 a dozen) but the quality and variety are also better. And when you buy here you support a local business, in this case a nice family. The apple fritter is particularly good here and made differently than in most other places. It's thin and crispy and totally decadent.
And if you're out for a breakfast sandwich rather than a donut, don't go to Dunkin down the road on Spring Cypress where you'll get a prepackaged item, come here and get a fresh Kolache, or maybe a boudin Kolache....
Read moreHad a really bad experience with an older lady who didn't speak English very well, but she seemed angry and was very rude to us! After telling her that we're allergic to hot peppers she gave jalapeños kolaches my husband was having a small reaction I quickly went back in the shop and tried to explain I needed kolaches without peppers she had a very nasty attitude telling us we didn't tell her that we didn't want the spicy kolaches. We were treated like our safety wasn't her problem WILL...
Read more