Los 3 Ranchitos — Restaurant in Texas

Been coming here since it opened. I don’t know what change they’ve made but they’re negative at this point. Cashier, waiter and bus boy(man), All sat in the side room on their phones ignoring everyone. Didn’t check on anyone once or fill a drink, chips or salsa. Arrived BEFORE lunch specials were to end but they wouldn’t acknowledge us until after 3 pm and asked for specials and told no. My chip under my chalupa and under my cheese puff was burned and tasted like old rotten oil. When I interrupted them and asked for more salsa and told them my food tasted bad the buser just looked at me and walked away. He told the others in Spanish (my husband understood him) No one got up to come over and get me more food or even check ONCE. When we went to leave we had to stand at the register for about a minute before anyone bothered to look up. (Buser). We could have and should have just left). I told her the food was terrible and we complained but no one came over. I asked for a manager. None said he only comes once in a while. She didn’t care it was bad and did nothing to compensate for that food I didn’t eat that was disgusting and inedible. So sad. Used to be a great place w great employees. No more. Lost a very very loyal customer. Don’t waste your money going there. They don’t care about you and if something is wrong they have no interest in making it right. And strangely I don’t typically complain in...

This was my 3 visit and 12-6-19 will be the last. When I arrive the lady at the register didn’t not greet me well. I order a plate of nachos without lettuce. My guacamole had a few lettuce and made me think “did they reuse someone’s guacamole”? The beef had no flavor and look watery. I decided to leave because the food gross me out. My waitress kept checking on the table behind me and only checked on me towards the end. The same lady checked me out. Then the phone rang and instead of putting that guest on hold, she ignore me and took their order. Didn’t apologize and asked me was everything ok. I stayed quiet and she didn’t paid attention! Our first visit my friend didn’t like their service because we end up having the same waitress I had yesterday. The host was the only one that had wonderful customer service. That is what made me come back. My 2nd visit i came with my 8yr old daughter and we had a waiter....

Most things I’ve tried here are reasonably priced and decent. Not the greatest in the world, but I’ll certainly eat it without complaint. Service, employees, and atmosphere are always wonderful and the food is always ready when they say it will be.

This vegetable queso flameado though is a goofy cop-out that probably shouldn’t be on the menu.

Some kind of white cheese is melted on the grill inside the to-go container so it’s stuck to the bottom (you can see the near-burned marks where the flame/heat was hitting it when you scoop it up) and then topped with steamed (microwaved?) frozen veggies.

Most times I’ve had or seen queso flameado the cheese is melted on top with some brown cooked spots, which probably would have made up for the frozen veggies that have only made a pool of water in the cheese.

Not a bad restaurant, but a very poorly thought-out (or just poorly...