Domino's Pizza — Restaurant in Texas

Only use the new 519 location’s ratings and reviews!

I used the drive thru so I can’t verify the atmosphere, but my pizza was made just like I ordered it, my cookie brownie wasn’t undercooked, and the staff was friendly… it was an overall great experience… everything was good.

However, before all this, I saw the Google rating of 3.5/5 and thought, oh no… this Dominos is going down just like the last one 😢

When checking why, I saw the review about them including all the ratings and reviews from the previous I-10 location (which most are negative)… and she’s right!… as of right now (while writing this) it shows 349 reviews with a rating of 3.5/5… but ONLY 11 are for the new 519 location!

ONLY 11 OUT OF 349!!! I thought 349 reviews was kinda high for only being open a couple of months 🤔

You can tell which ones are from the old location because they were posted at least a year ago… Since this location wasn’t here a year ago, they’re easy to spot… but they’ll be harder to spot in a few years.

It’s gonna take the new 519 location YEARS to overcome 349 reviews with a 3.5/5 rating… and it has nothing to do with anything they did! … it’s so unfair…

With such a low rating… it looks like they’re doing poorly even though they’re doing great!

Having a low rating this low affects people’s perceptions. Many people will view them as a subpar option and usually avoid them.

I almost didn’t order anything because of the low rating, but after seeing the truth, I didn’t hesitate… thinking … that’s messed up.

They need to remove the previous locations ratings and reviews… they’re damaging.

In the end (if anyone is still reading this after 5 minutes) 🤣 I hope they realize the current Google rating of 3.5/5 for the new 519 location is wrong, misleading, and shouldn’t be used as an accurate measure to pass judgement.

I...

Placed an online order for delivery. Missed the call back from dominos but was left a message. I tried calling them back 5 times to let them know what type of salad to replace the one they no longer care but is on the website. I was hung up on each time because they don't take orders if your number does not show up... How do you expect someone to call you back if you won't talk to them just be abuse your number doesn't show up. If there was a way to answer on the website for questions that need to be answered about an order I would have done that. People need to realize just because a phone number is blocked or does not show up does not mean it is PRANK CALL... They need to listen to what a person is calling for instead of just hanging up on some...... I have never had a problem with this place until today..... I can not believe that a restaurant is run by hanging up on people who have there numbers blocked and all they say is do not take orders for blocked numbers and hang up without waiting to hear what the person on the other end if the phone call has to say about why they are calling...... There needs to be away on the dominos sight to be sent and answered questions about an order that is placed online if there is a problem if you don't want to answer phone calls that are calling you back to answer a question you called them about simply because you no longer carry an item but it is still on...

Placed an order and was told it would take 30 minutes. I asked the woman on the phone if the driver needs help getting to me may I leave my number. She said the driver will have it. An hour goes by so I decide to call the store back to find out if the driver was in route, I was told the driver left 20 minutes ago and should be here but they’ll call to find out and give me a call back. 10-15 more minutes went by I called the store again the representative said when she spoke to the driver he was here. I informed her he wasn’t and she called the driver while I was on the phone. Once she returned to me she said the driver had already left and was on the way back to the store because he couldn’t find me. At this point I’m upset and I told her how couldn’t he find me, he never called me to find out where I’m at. Then she tells me she can send me out a free pizza the next time I order. I informed her I want my pizza today because I didn’t eat lunch waiting for my pizza to come, why can’t y’all just send him back out. And she told me why would they send him back out if he’s just gonna get lost and be driving around for hours. REALLY! So you obviously must not care about the satisfaction of your customers because I wasn’t in the wrong, the driver was for not calling and now I’m left with no lunch. Ok. This was my first time ordering from...