La Catrina Artesanal — Restaurant in Texas

The ice-cream was ok not the best price for $13 for two cups and two scoops each. Especially the attitude from the younger male employee that works there. You would think being a small business you would be more nicer and patient. The guy was not willing to help us and had this look he didn’t want to work there. Initially I spoke English and he didn’t understand stand me which is fine, I’m bilingual I speak Spanish also. But then he was still acting hard headed and “acted” like he still didn’t understand me. Omg really! Yea this place is a no for me. Should’ve of went to Sonic for ice cream. This place is a hard pass for me.

**Response to your reply owner! How dare you said I was rude! Look at your response! Exactly my point how rude you all are at this establishment! I told him 3 times to let me know what that flavor I was pointing to. That’s why I said “ice cream” three times. He was not paying attention to what I said. I was not yelling nor rude and definitely not making faces at anyone. How dare you say I was the one rude one. Not even an apology. Even more reason to say away!!...

My girlfriend and I have visited this place plenty of times before this last visit and we were pretty please with the service even if it did take awhile to get what we ordered. On 6/15/2020 we stopped by to order quite a few different things to take back home to the family we were taken care of by a young lady who just seemed as if she had a problem with all that we ordered. I could sense the attitude from across the counter. What made the experience so bad was that we ordered fried Oreo's and when the menu clearly says "fried Oreo with ice cream" we didn't get any ice cream offered to us. She said that it didn't come with ice cream and that was extra, mind you we already paid and everything totaled out to about 50 dollars.So, I asked the girl for a detailed receipt of what we ordered and she said she couldn't print that for us. At the end of everything the elote had a hair in it and we had to ask for our money back, the girl slammed the door in the back and really didn't feel like dealing with us. It was good while it lasted, but I don't think we...

Let me rephrase since the owner wants to state things he doesn't know about. I went in with my son. Told the man I want a pepino loco. Mind you I hear him tell the ladies in the back to make a pepino loco. I then order an ice cream for my son with son marshmellows. 8 dollars is ridiculous for ice cream that wasn't good anyways but whatever right. I pay he leaves. I wait for like 10 minutes for my stuff, nothing. Then I ask about it and they don't speak English, great. The dude I talked to magically left. Now they don't know my order and it wasn't placed. Now that's apparently my fault. So clearly they can't speak English so we're not able to communicate. I ask them to call the owner. I do. But apparently I was rude, nah I was frustrated cause you couldn't do good business and they clearly weren't paying attention. Nobody was rude to the old ladies buddy. My voice was frustrated and I was upset about a situation but it was clearly the owners fault not the ladies. Get your facts right before you try and come at me for your mistakes. Do...