Los de Canasta — Restaurant in Texas

I am Extremely dissatisfied with this place. After eating here for years with my family, today I had a very unpleasant experience with one of the female employees. I came here to eat with my legally deaf grandmother, I explained to the waitress that she is deaf so to please give us a minute while I figure out what she wants to order. We ended up ordering something to go since they were out of every agua fresca, then i went to the bathroom and when I returned I noticed this rude girl raising her voice at my grandmother. I told her, “I told you she’s deaf, so why are you yelling at her?”. She mentioned granny wanted her potato to eat here, and I explained that we’d be taking everything to go. Then this waitress raises her voice at me too and she says, “ It’s her potato so I’m bringing her food to eat here!” I clarified that I am paying and driving her home so I want it all to go regardless. Then she got offended after she attacked us, and accused me of being rude. I told her, ”If the food is ready, then bring it to go, otherwise we are leaving!” She said she wasn’t going to bring anything and refused to serve us due to my deaf grandmothers disability. We went a few doors down to La Curva where they have drive through and my grandmother is not an inconvenience! Before leaving I asked for her name, which she refused to tell me, given her bad treatment. I recommend she gets the training necessary to be a decent waitress. I came here around 2 PM on a Sunday, she was in her late-20s or mid 30s, dark complected maybe from Guatemala. Notify me when her training is completed so I can return, meanwhile I’ll be...

I called yesterday to make an order for pick up but no one ever answered. I tried 3 times but no answer. The line was ringing, it was not busy. So I decided no big deal I'll just go in person since I've never dined in. (This was my 2nd time ever eating here. First time was for pick up) My gf and I walk inside and nobody attended us or told us to sit down. I had to ask this lady that was in the back if we sit down or wait to be seated. Again, this is my first time dining in so I think it's a fair question to ask. The woman replies in a condescending tone to just sit down. Maybe she was having a bad day. So we sit down and wait for a whole ten minutes. After ten minutes of waiting a large family comes in and within just a couple minutes of waiting they already had their menus and the waiter taking their orders. I told an employee passing by that we had been waitng there for 10min. Even before the large family and still had not been helped. She said she didn't know because she works in the kitchen. She said she'll get someone but I told her it's fine and left. I wanted to give this place a chance but this place has the worst customer service I've ever experienced. The restaurant wasn't even busy when this happened. There's no exuse for this terrible service. I decided to go eat at Danny's across the street where the customer service was way beyond what this restaurant can offer Terrible experience. Will...

Beware! Rude staff with bad attitudes. My family has been going to this place for a while but we usually get it to go. We’ll no longer be purchasing food from here. In the past we had a rude woman tell us that they were closed even though it was a whole hour before their posted closing timebut we decided to give the place another chance. Today my dad went to order tacos, it was 9 am and they open at 7am but somehow “did not have any taco tortillas” nor a time frame of when they’d be delivered. My dad ordered a quesadilla instead at their suggestion that they had the ingredients available for that. He was there 30+ minutes with 0 acknowledgement after they took his order. When he asked why it was taking so long to get his food, the server intentionally ignored him and walked away. My dad left once he realized they were just not in the mood to serve customers.Taking our business elsewhere from now on. The food isn’t that good and portions are tiny to begin with, we only went because of the convenient location but the rude staff left us with no desire to...