Palio's Pizza Cafe — Restaurant in Texas

Unfortunately, after years of patronage and loyalty, and overlooking numerous poor customer service experiences on their end… I am finally writing a negative review. The last straw is what I will start with. Two days ago I called in an order for a party we were throwing a day in advance. I ordered 6 large pizzas to be delivered at 3:45 pm the next day and PAID IN ADVANCE including tip over the phone. Day of the part pizzas were no where in sight. I called and spoke with a girl who answered who was quick to say it was likely the Fairview location and they had not made any pizzas for us. Quick to write me off, could’ve cared less. I explained we paid in advance, etc etc. It clearly meant nothing to her. Zero acknowledgement, zero apology. Our party went without food needless to say. Never a manager on site, never a call back from the “owner”.

Multiple other times where a mistake was made on their end, no big deal right? Well it shouldn’t be… a simple gesture on their end to remake a pizza the way it was ordered is all it would’ve taken. But everything here gets blown out of proportion with workers bursting into tears over simple matters of a pizza coming out differently than it was ordered.

Spare yourself the drama. Order Pizza Hut or anywhere else. After years of pushing through this drama and poor customer service because we do like their pizza when it’s made properly. I’ve officially given up. The owner doesn’t even care. And I have no idea if we were even issued a refund for the 6 pizzas we...

2 out of 3 orders for our family were delivery, but the order delivered was wrong and I had to drive to their location each time to get it fixed. The salt in the wound is that I paid a delivery fee each time and always tip very well. It is just a complete feeling of getting ripped off.

The most recent incident was this weekend when I drove to pick up the rest of my order only to arrive home and realize they again gave me the wrong order. The first time this occurred the kid on the phone just said he didn't know what I wanted because he couldn't deliver the correct order which was ridiculous. If you can deliver one order you can have another delivered to fix their error. There wasn't a care in the world about making it right. This time there was a more pleasant young worker who expressed regret for the error, but again they refused to have the correct order delivered. When I went to pick up the order an employee was telling the person cooking about their error and he didn't have any discernible care in the world.

If you use a third party for delivery it does NOT absolve a business from responsibility for their actions. They still need to fix their own errors. When they opened this business I had high hopes, but they are a complete...

So while I normally enjoy this location, I was turned away from placing an order at 21:17. The website for THIS location clearly says that they are open to serve until 22:00. As my daughter, granddaughter and myself approached the counter, a young lady was asked to come out and talk to us. She explained that she was sorry but they don’t get paid past 21:30 and so couldn’t take our order. I advised her of the hours of operation shown on the website.

She said knew the paper sign on the window didn’t reflect the even newer time that had yet again been changed by the owner recently even though she had asked for new signage.

I’m sure it won’t mean a hill of beans to this business if I never frequent it again. I just feel as though this isn’t how a business should conduct itself.

The business had already deviated from the hours of operation that THEY listed for the world to see and dog by on the internet. Then THEY further changed the hours again by placing a paper of some sort in the window dictating different hours which THEY still didn’t abide by.

Thank you for wasting my time as a consumer who could have chosen another business to spend my money with in a different part of town had I known this is how Palio’s...