Papa Johns Pizza — Restaurant in Texas

I ordered a stuffed crust pizza through Doordash, because I had $5 off. Usually we don't have any issues when we order directly from Papa Johns App- but regardless, it shouldn't make any difference if you call in your order, order via the Papa John's app or through a 3rd party vendor like Doordash - quality & consistency, along with great customer service, are the only reasons any establishment has repeat or regular customers. Without any of those 3 standards CONSISTENTLY in place, your customers will simply choose another location or go to a competitor. Tonight, as mentioned above, I ordered the same pizza we always get the Epic stuffed crust pizza, except when I received our order, it was just a regular pizza with regular crust and NO Epic stuffed crust, no extra Alfredo sauce, entire pizza was dry and I'm not sure why, but everytime we order it's like they run a plastic knife through to slice the pizza so we have to slice it ourselves, which isn't the end of the world, but still an inconvenience and the only reason anyone orders pizza delivery, is for the convenience, quality, consistency and great customer service- all of which, unfortunately, this location failed to uphold their standards. I contacted Doordash to let them know & ask for a redelivery but they offered me $5 in credits for a $23 order, so then I tried calling the location directly 4 times. Each time or rather the first 3 times I called, they picked up the phone & immediately hung up so I called the 4th time & they just let it ring until the call dropped as they have no voicemail box apparently.

Is appreciate it if store management or the corporate office would give me a call to discuss and resolve these issues, not just for me, but also for the Brand and for this location that failed to provide even a decent experience tonight, to ensure they are upholding Brand Standards and SOPs. As I said before, we usually don't have any issues with this location and I'd hate to see a drop in sales over easily avoidable mistakes which everyone can learn...

SOME IMMATURE KID IS THE MANAGER HERE. 11/28/18 WENT TO THE LOCATION ON 8312-A LOUETTA AROUND 5 PM AND ORDERED TWO PIZZAS LIKE I DO EVERY WEEK. I PAID THE GUY AND TOLD HIM I WOULD WAIT OUT FRONT IN THE CAR DIRECTLY IN FRONT OF THE STORE 10 FEET AFTER SETTING THERE FOR 45 MINUTES I WENT IN AND ASKED IF THEY WERE GOING TO GIVE ME THE PIZZAS THE STORE MANAGER WENT AND GOT THE PIZZAS SET THEM IN FRONT OF ME AND SAID THIS WILL TEACH ME NOT TO THROW MONEY AT HIS EMPLOYEE. I'M A LONG TIME WEEKLY CUSTOMER AND YOUR EMPLOYEES WANT TO TEACH ME A LESSON? I'M SURE THE OWNER OF THIS LOCATION THAT PAYS THESE CLOWNS WOULD WANT TO KNOW THAT INSTEAD OF MAKING PIZZA AND MAKING MONEY THEY ARE TEACHING THEIR 68 YEAR OLD CUSTOMERS LESSONS. I TIPPED THEM 5 BUCKS AND TOLD THEM TO KEEP THEIR PIZZA AMONG OTHER THINGS. I WANT THE FRANCHISE OWNERS NAME PLEASE AND NUMBER, IT MAY BE ADVANTAGEOUS FOR HIM TO KNOW WHATS GOING ON IF...

First off, I prefer Papa John's in theory. I generally like their toppings, sauce, and crust. In fact, this location used to be my go-to for pizza delivery.

However, as time has passed they have not kept up with quality control. The toppings are more sparse. The sauce is not as flavorful. And the cook on the crust isn't always consistent.

They have lost a customer. I'm not sure how a restaurant can earn customers back either, because once I decide I'm not going back, I don't go back... I guess if they changed GMs and revamped everything and brought free pizza to my house, I would give them another shot, but that isn't happening. I've had too many below average pizzas from this location to waste any more of my own money giving...