Popeyes Louisiana Kitchen — Restaurant in Texas

I use to love going to this Popeyes but as of this recent event, I might just decide to go to another location. I ordered one box of spicy chicken and one box of original chicken along with six biscuits. The chicken was $6.99 for the special on Tuesday. When I got home, I seen that two of the boxes were spicy and that I received red beans and rice instead of the biscuits. I had to call this location over four times to even get someone to answer the phone. Mind you, the inside of the business was empty and there was only two cars on the outside when I came back to fix the order and when I had first received my order, there wasn’t a line either! Finally I got someone to answer the phone and I told an employee that I received two spicy boxes of chicken instead of one spicy and one original along with red beans and rice instead of the six biscuits. The employee asked did I have the receipt and I told them no. We were supposed to receive a receipt but never did. The employee couldn’t find our order so then another employee got onto the phone. The other employee was highly disrespectful, cut us off and sounded very aggressive. She looked and claimed we never had an order of biscuits, just chicken, and that the total came out to over $19. We told the lady that it was impossible for us to not have biscuits on the order yet two boxes of chicken that are $6.99 came out to over $19. Not to mention, I told her we received red beans and rice but supposedly even that wasn’t supposed to be on the order. Just two boxes of chicken that came out to $19. That’s all. We didn’t get rude with any of the two ladies we spoke to, told her that we weren’t trying to be rude and the lady kept demanding to know what the issue was but would cut us off every time we talked. Finally she said we could bring the chicken back up there and that they’d place it. We went up there to replace the wrong chicken and come to find out, we weren’t even speaking to the manager on the phone! The manager was standing there In her uniform, staring as the two that spoke to my husband and I handled everything. They replaced the box of chicken but still didn’t give the biscuits and that wasn’t our main purpose for calling so we didn’t go on about it. We took the food and they mumbled that they were sorry that they got our order wrong and we left. I figured instead of getting no where with this issue, I’d talk to corporate so they can speak with the manager and leave a review so that people will know to be careful. These employees don’t know proper math so be careful not to get...

Absolutely HORRIBLE customer service. DON'T GO HERE!!!!!!!!!

They gave me original chicken strips instead of spicy in all 3 of my big boxes around 4pm when I bought them, didn't get home and realize what happened until around 9pm. I called and let Asst. Manager Rosa know what was going on and she "didn't know what to do" so she would call the GM to find out and call me back in 15 minutes. 45 min. Later I called back and they didn't answer the phone.

I called this morning and spoke with a different AM Reyna and she tells me I have to bring the food in with my receipt!!!!

What is the point in that? The food is trash once it crosses the counter. Its a simple waste calculation for the books.

It's like calling your customers liars and proving that y'all don't care that Y'ALL made a mistake. My world doesn't revolve around Popeyes. I'm not going to hold onto food and plan when I'm going back. It's called FAST FOOD for a reason. It was CONVENIENT at the time so I'm not coming back until it's CONVENIENT AGAIN!

If this Popeyes is struggling financially this is not the way to get out of the hole. (I also noticed a sign that said they charge 25 cents for extra sauce). That lets me know your location is low class and PETTY so I'm not so surprised about this "policy".

How about training staff correctly be a policy! How is Rosa an AM and she doesn't know your policy! How about making customers orders CORRECT be a policy. How about owning your mistakes when they do happen be a policy! How about not have your customers drag WASTE back into the store be a policy.

Absolutely disgusting. You will have no customer retention or referrals at this rate. THE LEAST you can do is let customers keep the food they didn't pay for and come in and get what they DID PAY for when it's convenient for them!!!!

90% of customers won't call or complain but THEY WILL NOT RETURN. So if someone complains take it seriously and handle it in a way that makes your customers happy. Not make them feel like they are liars and have to bring proof.

I guarantee your customers (Like myself) will NEVER spend another penny with you after seeing how your location handles their mistakes!!!!! Staff is not trained properly and you have RIDICULOUS policies!!!! Newsflash your not the only Popeyes in town!!!! People will go out of their way for good customer service!!!

Thank God your not my...

I PROMISE THIS IS BY FAR ONE OF THE WORSE POPEYES THAT I HAVE DELT WITH I ORDERED 2 CHICKEN SANDWICHES THEY GAVE ME CHICKEN BREAST ON THEM NOT ONLY THAT BUT POPEYES SANDWICHES NOT SUPPOSED TO LOOK LIKE A DIPPED BURGER IN MAYO.. SO YALL CLOSE AT 12 IF ITS 11/ 11:30 I UNDERSTAND YALL TRYING TO GET OUT OF THERE BUT WHY BE LAZY WITH IT THEN I WAITED BOUT ALMOST 20 MINS JUST FOR 2 SANDWICHES AND JUST FOR THEM TO BE COLD SO I MADE A COMPLAINT BECAUSE IM HUNGRY AND DONE DROVE 15 MINS FROM WORK THEN NOT ONLY THAT BUT I WAS TOLD COME THE NEXT DAY OK… EVERYONE HAVE DIFFERENT WORK SCHEDULE AND HAVE A LIFE SO I CAME AROUND 11:20 AND WAS TOLD THAT THEY CANT DROP NO MORE FOOD… IS IT YALL DONT WANT TO OR YALL CANT? BECAUSE IVE WORKED FAST FOOD BEFORE AS A MANAGER SO IF SOMEONE COMES TO YOU ABOUT THEY FOOD FROM THE DAY BEFORE THEN THE NEXT DAY IT SHOULDVE BEEN 100% CORRECTED DONT CARE IF BUILDING CLOSE AT 12 IF THEY COME AT 11:50 GET THE CUSTOMER ORDER RIGHT WHEN YOU WORKING FAST FOOD ITS ABOUT CUSTOMER SATISFACTION!!! BUT I SEE SOME DONT KNOW ABOUT THAT SO NOW SITTING ON DAY 3 IM NOT ABOUT TO WASTE MY GAS OR TIME WHEN I DONT EVEN STAY IN THE AREA JUST SO I CAN COME BACK AND GET BS AGAIN JUST OVER 2 CHICKEN SANDWICH YALL MESSED UP BUT WHEN I WENT ON DAY 2 THE NIGHT SHIFT MANAGER SAID THAT THEY COULDN'T DROP NO MEAT FOR THE SANDWICHES AND ALSO WHILE I WAS SHOWING HER THE VIDEO SHE LOOKED LIKE SHE DIDN'T CARE I TOLD HER SHE CAN PRESS PLAY ON THE PHONE ALL SHE DID WAS GIVE ME A STANKY ASS MEAN LOOK LIKE SHE DIDN'T CARE THEN GONE SAY SHE CAN REPLACE IT WITH TENDERS OR 7 WINGS THEN NEXT THING SHE SAYS BUT ITS NOT FRESH WE LAST DROPPED IT AT 10:30 MIND YALL IT WAS 11:30 WHEN SHE SAID THIS…. SO YALL GIVING PEOPLE NOT FRESH FOOD? COME ON NOW A WHOLE HOUR? PEOPLE CAN GET SICK HELLO!!!! THEN YALL HAD THE NERVES TO HIDE THE CHICKEN BREAST ON THE SANDWICHES WITH THE SAUCE….. I WISH YALL COULD SEE THE VIDEO ON HERE BUT ILL POST PHOTOS OF THE SANDWICHES… YALL NEED TO HOLD YALL MANAGERS ACCOUNTABLE, ACTIONS NEED TO BE TAKEN AND IF THEY DONT FEEL LIKE GIVING CUSTOMERS SATISFACTION THEN MAYBE THEY SHOULDN'T BE WORKING THERE...