Smoothie King — Restaurant in Texas

I always do an online order and this location seems to always mess up. I wish they would label each when it is an order with more than 2 smoothies, especially if they are similar flavors. They handed me my 3 smoothies, one easily identifiable and the other 2 were similar flavors (chocolate banana metabolism boost with strawberries and other was chocolate gladiator with banana and strawberries). I waited to ask the drive thru guy which was which and he looked at me like I was stupid and stated the darker one would be the dark chocloate one, I asked him because one was way too pink in color , so I stated "so this one is the chocolate gladiator?" pointing to the pink one trying to hint that they might of messed up. He said no, the darker one is dark chocolate again. So I asked one more time for clarification on which one was the chocolate gladiator and which was the chocolate metabolism boost and he seemed annoyed. We ended up driving off since the line was so long. My daughter tasted her 'chocolate' gladiator which had no chocolate as suspected. I wanted clarification because the metabolism boost had diet down enhancer and power slim protein which I don't want my teenage daughter having. Serious customer service issues at this location. If you hate your job so much, please find another one. I really do try to be nice and I asked for the sake of my daughter's health, but apparently that...

This location is terrible! I ordered vegan pumpkin and pumpkin coffee high protein from the app. When my husband picked up the smoothies, they said they ran out pumpkin so they couldn't make the order. They didn't offer for replacement and said the manager wasn't there so they can't cancel the order. I tried to cancel the order from the app, but there's no option to do that. So I called the store. I asked them to cancel my order so I can get my refund. The young guy who picked up the phone sounds hesitate to talk to me. He still remember about us, said that they can't cancel the order, he didn't try to help to solve the problem, he even LAUGHED AT ME when I asked him to contact the manager to ask for help. HOW RUDE!!!

Don't come to this location, drive to a different location! They have terrible customer service! Their smoothies quality also inconsistent. Sometimes it's very watery just like mixing banana with sweetener only, sometimes alright. I'm done with...

I pull up to Smoothie King with it's "Open" sign on at 8:50PM. I see they don't close until 9. I see an employee look at me as they drive away, I'm not thinking it's the only employee (I think it was now). When I walk up to the door it's locked shut. No smoothie for me... I work in food service, and I understand the desire to shut things down early, but that just did me so dirty. This was 09/28/2023. Update: while writing this review I noticed the open sign shut off at 8:58, and 2 female employee still inside. The hours are wrong. It seems like they don't want to serve until 9, they are completely closed by 9. I don't understand why the door was locked and the employees were nowhere to be...