Subway — Restaurant in Texas

My wife just left this store and told me that the lady behind the register added a 20% tip to the ticket without her knowing when she wasn't looking. I'm out of town but bet your ass up coming up there tomorrow. Adding a tip without somebody's knowledge is theft this is criminal. Can you imagine how many times this person does this a day to unsuspecting people.

Also the fountain machine is not working

In Texas, adding a tip to a credit card transaction without the customer's consent can be considered fraudulent and may constitute a criminal offense.

Legal Perspective

Under Texas Penal Code §32.31, known as "Credit Card or Debit Card Abuse," it's an offense to, with intent to obtain a benefit fraudulently, use a credit card without the effective consent of the cardholder. This includes situations where an employee adds a tip without the customer's authorization.

Additionally, Texas Penal Code §32.315 addresses the fraudulent use or possession of credit or debit card information. This law makes it an offense to, with intent to harm or defraud another, use a credit card number or its data without the consent of the account holder.

In a similar case, four waiters in Spring, Texas, were charged with credit card fraud for altering tip amounts on customer receipts without authorization.

Steps to Take

Review the Receipt: Check if the receipt reflects the unauthorized tip. If it does, it serves as evidence.

Contact the Restaurant: Reach out to the Subway location to report the incident and request a refund of the unauthorized tip.

Dispute the Charge: Inform your credit card issuer about the unauthorized tip. Most issuers allow you to dispute such charges, and they may reverse the transaction after investigation.

File a Complaint: You can file a consumer complaint with the Texas Attorney General's Office to report the unauthorized charge.

Report to Law Enforcement: If the issue isn't resolved satisfactorily, consider filing a police report for unauthorized use of your...

THE WORST SUBWAY IN TOWN

Every time I go to a restaurant I am not expecting to be treated like a king honestly however every time I go to this place I try to be really nice with the lady and I try to make myself clear but she just ignores me sometimes or she just stares at me like and she acts like I’m not even there

I also placed the other day an online order and when I went to the restaurant and I talk to her about my order she said that she didn’t see it and after that, she turned around and didn’t talk to me anymore (and yes, I did show her my receipt and all the information on my phone)

I would understand a little bit of all this if the restaurant was at least really busy but I wasn’t the case because most of the times I am the only customer, actually it has been never the case because I have eaten here at least five times and it is always the same story with this lady. To be honest I have no idea why she still works here because I have seen multiple bad reviews about the same person over the years and unlucky for me every time I go to this restaurant, she is working

Please do not come to this restaurant, there are more Subways nearby and they have better attention and customer service (although every restaurant in Texas has better customer service anyway) they definitely deserve a zero stars review

I recommend this place if you want to have a bad and awkward experience in that case you guys deserve even a...

Update to today 08/03/2023 horrible place worse customer service. They said they never received my order in the system which I understand can happen. But they refused to make my sandwich even after I showed them the proof of my order and the deduction from my bank. The young lady in the front and the other lady making the sandwiches BOTH stated it was not their problem and they can not do anything about. I showed them there was no way to cancel my order online. Their words discuss that with your bank not my problem. I can’t help you. Believe me I tried being very professional and not lose my temper. But this has to be the worst customer service ever. They said their manager went to the bank and then said the manager had a drs visit!!!! I hate to be one of those people but I have never ever ever had someone state that. I’ve worked in the food business and this is ridiculous!!! I will never order here again!!! I recommend you don’t either!!!

—- I’m ordered MULTIPLE times on the app and have give them a courtesy to have time to complete the order. And, EVERY single time my order is not made. It is not made until AFTER I get there. It was only busy once the other times there is no excuse. And when the order is done in a timely manner before I get there they NEVER put my avocado. it is not worth the drive to go back for...