Mr Gatti's Pizza — Restaurant in The Village

Dear GattiTown Management,

I hope this message finds you well. I am writing to express my disappointment with the experience my family and I had today at GattiTown. We purchased three buffets, one of which included a game card, and spent a total of $40. Unfortunately, the quality of the food and cleanliness of the establishment were far below expectations for our first visit.

To begin with, there were only three or four pizzas available, and the salad and pasta bar was in an unacceptable state. Salad and dressing were spilled everywhere, the noodles were dry and appeared to have been sitting out far too long, and the sauce looked like it had been there all day. The overall presentation and freshness of the food were unappetizing, and it simply was not a pleasant environment to enjoy a meal.

After seeing the condition of the buffet, we decided not to eat and requested a refund. However, the manager on duty informed me that a refund could not be issued, and instead offered a game card in replacement. This response is unacceptable. I did not come to your establishment to simply play games; I expected to enjoy a meal with my family.

I am extremely upset and disappointed with the entire experience. I strongly urge you to issue a refund for the amount I spent, as we did not consume the food or use the services we paid for. If necessary, I will leave a review to reflect the service and condition of the establishment to ensure future customers are aware of the current state of...

The last person is correct don NOT go at lunchtime. Went yesterday for lunch about 11:30 and the girl asked what types of pizza we liked (not sure why because it was never available) we made our way to the pizza and there were 3 trays of mixed types of pizza (none appetizing or the kind we told her we liked) all odd types like pineapple/pepperoni, hamburger/bacon, and vegetable. Nothing the the majority of people eat or want like just pepperoni, pepperoni/sausage, cheese, supreme etc. All cold like they have the heat tray off. The only thing we could eat was a plate of salad. We were there about 40 mins and nothing (not even our requests at time we entered) was ever added to the pizza bar. A were finishing up about 20 more people filed in and still nothing added to the pizza bar. I'm guessing they expect people to finish up the bad pizza that no one likes before they'll put out more? I was so hopeful it was gonna be good as it was my first time trying it. Because I heard they'll be coming to Walmart stores soon. And walked out with spending $10 for a plate of salad and drink and ONE piece of hard cold pizza. By far the worst pizza restaurant experience in my 52yrs. I thought ci cis was sub par but they're like a NY Pizza parlor experience compared to this... it was absolutely sad for a place that looks so appealing and nice. I'll never be back unfortunately and I'll skip it when it comes to my Walmart...

Update: Management r u serious. I came in on Friday. I walked in and paid and took one look at the lettuce. And said Jesus needs calllin. Then I looked at the salad dressing and seriously folks. I was in shock. Been hear many times, and you won't be if you keep that nasty up. The salad dressing was so dried up that it had a thick coating all away around. Believe me, that's gross . That was not an 11:00 tp 2. That was pulled out of the refrigerator from the day or days before Build up of dried salad dressing all the way around the edges. Had not been stirred at all. Then let's go to the spaghetti I actually came in for. Om, r u serious. That spaghetti noodles had no water. Completely dried up. The spaghetti meat looked the same. Just gross everything. And ya know I ain't gonna eat bulllshit food. Ya think I sat down to eat that crap. Nahhh I turned around and said, "Give me my money back." THEN

I said lord I'm going to 74, ON CLASSEN and NW 74th, get fresh cooked food." Wonderful cheeseburger and excellent fresh crispy bottleneck fries. Excellent customer service!!!

Too bad, Original post below

Original post: I really liked the salad bar very fresh. There are so many things to choose from. The buffet was excellent, and the customer service was excellent. Nice, new, extremely organized, and clean. Seating was plentiful ...