Rally's — Restaurant in Thibodaux

Rally’s Drive thru on 7/27/2023 The staff was courteous and kind . But my order was wrong both times . The entire burger, including the bun was cold ( like out of the refrigerator cold) . The cheese was of course was not melted, likely due to it being impossible to melt when we’re freezing. The manager took my order and payment the second time to correct my order. There were a few unsanitary acts performed by the manger, like accepting my incorrect order back through the drive thru window for disposal, using the same gloves to accept payment, AND then leaving the window to prepare the food. Both, the cashier and manager were nice, but the acts of the manager made me throw my twice wrong order away 😞 and...

As i passed through Thibodaux on my way back home to Baton Rouge, A young lady named Destiny took my order upon arriving. Her customer service was beyond excellent from the time she took my order to the time i received my order..Customer service from her was just superb, everyone know now a days when you go to certain places that deal with the public customer service is awful but when i arrived at Rally's and received professional customer service from Destiny, I can honestly say when i go back down home i will definitely stop again. PS: RALLY'S YOU SHOULD DEFINITELY CONSIDER HER FOR A MANAGING ROLE IN TRAINING AND OVERSEEING OTHERS, SHE HAS ALL THE POTENTIALS! Thanks...

So you close the doors again after only being open since December 2020 and prior of that, staying closed up and dormant for a period of 13 years do people do not make sense and I understand why likely this ‘closed permanently’ it’s showing from Facebook.. because when I went there like everybody else is stating I have never waited so freaking long to get an order yes at least 35 minutes with only 3 to 4 cars in...