To whom it may concern,
This is what I’m going to post on Starbucks in Thibodaux page, but I wanted to share it with corporate office 😀
Shoutout to the amazing team at the Starbucks in Thibodaux, LA! 💚 Y’all consistently have the best customer service. I just left with my first PSL of the season (finally!) and had a truly incredible experience.
I asked to speak to the manager because I wanted to tell him how much I appreciate the messages they write on the cups. Those small, kind gestures always make me smile !
After we talked about the “cup messages” I told him the team there is always so friendly and goes the extra Mile so I proposed a fun contest -“vote for your favorite store”. I also asked the manager to contact corporate and share my idea with them - in hopes that they may get all their locations to participate. This would be a great way to build customer base , get locals involved, and show your employees you really appreciate all their hard work . He was so receptive and thanked me for the feedback.
As I was walking back to the car, I wondered how the manager knew my first name. I’m amazed that he looked at the sticker on my cup to find out my name, I was quickly on my way out too! next-level customer service! The manager went above and beyond today.
#Starbucks #ThibodauxLA #PumpkinSpiceLatteSeason #CustomerAppreciation #ExceptionalService
Elizabeth Vidrine
" If we ever forget that we are one nation under God, then we will be a nation gone under." Ronald...
Read moreInexcusable, my girlfriend and I stopped by to grab a drink for her, note my girlfriend is allergic to dairy products, she orders a peppermint mocha latte with no whip cream and and only soy milk. We usually go to Starbucks quite often and they have always done a great job , but tonight was the worst experience we've had. After our order my girlfriend took a drink from her coffee and it tasted different. She look to check and found that there was whip cream that had been taken of not completely . Instead of taking off the whip cream they should've have remade the drink completely. The barrista at this location need to do a better job. If my girlfriend hadn't noticed it she'd be in hospital. Luckily she only broke out in hivs and has some small...
Read moreI placed an order on the app, including a blueberry muffin. Throughout my entire visit, the only words spoken to me by any employee were the result of me asking about my muffin. I was told it was in the oven being heated, but I did not choose that option (I wasn't going to be able to eat it until later so the warming option was pointless). I understand it being busier than normal (it was the first truly cold day here), but I still expect some attempt at customer service.
Once I finish using the gift cards I've been given, I will go...
Read more