East Coast Bagel Co. — Restaurant in Thousand Oaks

Very disappointed in this place. They've really gotten lazy with their COVID process and its really hard to get your food. They make you stay outside and they come outside and yell your name in the courtyard. I get it. But it needs a little process redesign and rigor in my opinion. The locals seem to get priority. The staff seemed to know most of the people who came in, which is nice. I have no issue with that. But if you are going to put that kind of effort to connecting with the locals, you'd think that you'd be more friendly and welcoming to those who are visiting. Our food was given to someone else (not sure how that happened) and when we asked they acted like we were being pushy and not waiting our turn (oh, we waited and waited before we inquired). I won't go back to this place. They seemed OK with their local clientele and not interested in expanding their customer base. Oh, and the coffee was...

I love the food at this place but I really need to point out the service, the lady who answers the phone for pickups is extremely slow. After every bagel you order she will say “hold on” wait 3 mins before you can tell her the next bagel, then they tell you that you can skip the line but since they don’t have any pickup window or special phone order pickup line, everyone looks at you like you just cut them. The employees working the register never ask if you’ve already ordered or paid on the phone or not so they just say “next” and take the next person in line instead of acknowledging you at all. The food quality is amazing I love the bagels here cuz they are freshly baked but that’s why I rated it 3 stars. I would like to see more enthusiasm and more helpful employees since customer service is the only...

Very happy with the texture and taste of these bagels. Especially if you snag them right as a batch is coming out of the oven. When they’re fresh like that, I’d recommend not to get them toasted. A good bagel will typically have that likely crispy shell with a lightly-chewy interior. Our favorite was the egg bagel which was insanely good with the chive or jalapeño cream cheese. The sourdough, rye, and pumpernickel bagels were also very good! Can not recommend this bagel shop enough for the price. Roughly $2.20 for a bagel, $3.60 for one with the flavored cream cheese of your choice. I haven’t had enough bagels from the East Coast or NYC to report how authentic they are to their namesake however. Good bagels are just too hard to find, but thankfully ECB has...