Sumo Japanese Restaurant — Restaurant in Thousand Oaks

Can’t figure out how to edit my other review so I’m posting a new one. Been going here for years it’s been amazing. Except for tonight there was poop in my shrimp. When I told them, I was informed by my server that management said “we don’t do that here” referring to deveining the shrimp… that’s disgusting. Management couldn’t even come and talk to me themselves…I didn’t notice it til the pieces towards the end because I always leave the two end pieces… I showed them, they wouldn’t do anything about it not even an apology from management for the issue and they brushed it off. Didn’t even care that it was in the shrimp because “we don’t do that here” … like that’s a health issue. I didn’t even ask for a full refund that’s my issue. I straight up said I don’t expect a full refund or refund due to almost finishing it before I found out I would never expect that for food I ate that much of all I asked for was it they could do half off on the plate of sushi but they essentially said you get nothing… not even a formal apology from management. I just think that this was so poorly handled by the company especially when I’m pulling it apart and showing it to you. Very unprofessional breaks my heart after going here for so long. The rest of the food that didn’t have shrimp tempura was good as always though. The experience just left a bad taste in my mouth literally and...

I’ve been coming to Sumo for years, probably over 200 times, and it’s sad to see how much this place has changed. My recent visit was easily the worst experience I’ve ever had here.

From the moment we walked in, the waiter was unnecessarily rude and rushed us to order — despite the restaurant being nearly empty, two hours after opening. When I asked for a little more time, he came back less than a minute later, clearly impatient.

When the food arrived, I was shocked. My sushi roll looked like it was thrown together — half of it had fallen apart and was sitting off to the side of the plate. It looked like a kid made it. I wish I had taken a photo because it genuinely looked like it was sent out carelessly. To make things worse, the sushi chef kept staring at me the entire time, which made the experience feel really uncomfortable and almost hostile.

I’ve never left a bad review before, but this felt worth mentioning because I truly hope management reads this and takes it seriously. This restaurant used to feel welcoming and consistent — now it feels like no one cares about quality or customer experience anymore. I won’t be coming back unless things change.

Ps, the rude waiter was a girl(I forgot her name but she was younger), and the rude sushi chef was an older man that seems to enjoy making his customers feel uncomfortable the entire time...

We have been to this restaurant multiple times in the past and never had any problems. However, yesterday's experience was highly unsatisfactory. It was our son's birthday, and we chose to celebrate here. What a colossal mistake. The server seemed friendly and took our order promptly. We ordered simple dishes, such as salmon roll, sashimi, and tempura. Although the shrimp tempura arrived quickly, that was the only dish we received for the first 35 minutes. The boys started complaining about how long it was taking. The server came by and said they were working on it, but it was evident that they were prioritizing other tables over ours. Meanwhile, the table next to us left, and they seated a new group of people who were served different types of rolls before us. When I called out our server, their excuse was that the new customers ordered rolls that could be made with other tables, so they received their orders first. This was unacceptable, and I was infuriated. The server tried to compensate by bringing some ice cream for my son, but that did not make up for the inconvenience we faced. If it weren't for the ice cream, my son's birthday celebration would have been ruined. Needless to say, we are extremely disappointed and will not be returning to this...