Jimmy John's — Restaurant in Tiffin

Went through the drive thru today. Ordered 4 sub meals and was told to pull to the side as it would take about 10 min. So I pulled to the side and started my wait. After 15+ minutes of waiting and watching several cars go through the drive through I tried calling the stores phone number 3 times to which it never connected. Could not go in as the dining room has still not opened up since Covid. So I waited for an opportunity to drive my vehicle back into the drive thru line and waited another 5 min. As I pulled up to the window the JJ employee is handing out my order. I asked what happened and the employee said he was trying to flag me down through the drive thru window. I asked, so you don't bring the order out to the vehicle. The employee responded no because the lobby is closed. If this would have been explained to me from the beginning I would have known how to play this out. However, I don't see why they couldn't bring the order out to me like other drive thru restaurants do. There were no apologies just an attitude of this is how it is done. Once the food arrived home and was inspected the sub buns were very hard, tomatoes were frozen, and lettuce was soggy. This is not the first time this location has provided what I consider subpar product and service. I have traveled and stopped at other JJ locations in this surrounding area and other states and have not had these issues (and dining rooms are open) I will never patron this particular location again. If you enjoy subpar product and service at a premium fast food price, then this...

I attended a training at a location that shares the same parking lot as this Jimmy John’s. Not being familiar with the area, I didn’t realize at the time, the building I was in was just across the parking lot. I am a loyal customer to Jimmy John’s for what is usually Freaky Fast delivery and good fresh food choices. This location must have missed the corporate training on branding and that Freaky Fast is a major part of their brand. I ordered my meal and a sandwich for one of the presenters at 11:50. THREE phone calls later my delivery DRIVER (from across the parking lot) arrives with my food at 12:30! 40 minutes to deliver JJ across a parking lot?! And no apology for taking so long. The poor presenter had to gulp down her food before the training started again. While there was an offer of “some type of compensation”( this was never clarified) for that store, it wouldn’t do me any good since I’m not from the area nor was the presenter. The person with whom I spoke put me on hold twice to see if corporate regional manager would approve some type of credit that would be good at my local JJ, but it was not approved. I even requested that they remake my order (during the second call) so I could walk over and pick it up but that was refused as an option. Take your business elsewhere if you need fast delivery. This JJ is definitely NOT...

I barely eat jimmy johns, decided to eat this tonight had to repeat our order in the drive through, women working the drive through was very rude and unprofessional giving up attitude because I spoke louder so they could hear us next time we will just go to subway where they aren’t rude to us🤷‍♂️🤷‍♂️ it’s been such a long time since I made my original review that I decided to try it again since they had toasted subs and out of all the sub places and for toasted subs, this was the best one I have had but unfortunately, that was the only good part about my sandwich. A giant turkey and cheese sub is almost $15 and then they downsized their portions. My sub had six slices of turkey on it and that was it at that point you’re mostly paying for bread. If Jimmy John’s is going to start skimping on the meat now and raising prices and shrinking portion sizes, I’ll go to a different someplace...