Bubbakoo's Burritos — Restaurant in Tinton Falls

Do not visit this location - go to other Bubbakoo’s!!

I’m glad I’ve been to other locations, because if this was my first time going to a Bubbakoo’s, I would get the wrong impression of them. I know how good other locations are and how friendly the staff usually are. I’m never going back to this Bubbakoo’s in the outlets. Here’s why:

As soon as I was customizing my order with a female employee, a man kept interjecting very aggressively. The lady did not need assistance, so I’m not sure why he kept hovering over her and making comments. The guy kept asking me if I wanted certain things on my menu item and the lady nicely told me that those things would cost extra. I realized later that everything he mentioned and tried to push me into adding, would have been an additional charge.

When I got to the register, I told the lady that I had a coupon on the app. The guy once again aggressively intercepted and said an online coupon couldn’t be used. I told him that it says it can be redeemed for online orders or in restaurant. He then changed what he said and told me it couldn’t be used on the item I ordered. I said “okay, no worries” to the lady and mentioned to her that he was very pushy. She looked at me helplessly and told me that he is the owner. I was shocked. If he treats his customers this way, I can’t even imagine how he treats his employees.

Not only was the customer service not up to par, but the food didn’t seem very fresh. I don’t see how this location will stay...

Never going back this place!!!Worst experience ever at this place. Food was so blend, customer service at the worst. Since I needed to take out our burrito order and eat it later time. I had asked server to keep tortilla on the side. He said fine. At the cash register they started to charge extra for tortillas, sauces. We had orders 3 burritos and enchilada. They were giving only 1 sauces between my orders. I refused to pay extra for tortillas and sauces. This server refused to make burritos. told me he will not make burritos. I had to call owner Nick, who had to call his employee to make me burritos, although no sauces were put in burritos very blend and lots of attitude from their employees. Cashier was very incompetence Still got extra charges for $1 for no reason. I have been to many many different locations and never had issue with problem. Very poor mentality of this owner...

Extremely poor service. I have always had good service from bubbakoos nearby my home. But this specific location just wants to charge extra for every other thing you add on, also charging extra is acceptable but when you charge extra for something you are atleast commited to provide proper portion of that item but no they don’t care about anything. We ordered burrito bowl and that was 75% filled with just white rice. When you ask for sour cream on side they don’t provide it and afterwards when asked for the same they say it would be extra charge. Really?? The actual receipt showed a different charge while the same transaction reflected more charge on credit card statement which is absolutely crazy. Would never recommend this place at all. Especially this...