Burger King — Restaurant in Toledo

Horrid service. We received a shake and it looked same consistancy as milk and the other shake like ice cream as it should look. Mind you we have gotten shakes from the east Toledo location as well as others for years so we are aware what they taste and look like. Anyhow we politely asked the woman at the drive thru to remake it and showed her how it was. Her reply was rudely.. what do you expect me to do that is how are machine makes them! We pointed out how the cookies and cream or Oreo shake rather was not that way and asked why that would be then and if we would be able to have a different one and she rolls her eyes ignores us then hands us our food. We ask again same question she points and gestures towards window rolling her eyes to a 20 or early 30 something blond with a ponytail and the blond goes and does something and comes back with a thick strawberry shake. However when it was tasted it was obvious they mixed smoothie mix for strawberry banana with vanilla ice cream cause we get them reg at east Toledo loaction and they never taste this way it was so gross didn't even drink it and threw it out. Then food was cold and made incorrectly from way we requested as well. Would not recommended this location we will take the 20 min drive over the 5 min one anyday to avoid this Horrible service. I am surprised they even stay open, yet the heatherdowns location which had nice friendly on point...

Just came from here not even 10 minutes ago my order was perfect and I was extremely happy. However, I have my best friend with me and she ordered too her food was fresh as well but what she ordered which was a regular whopper (which isn’t supposed to come with bacon) it had bacon on it and she doesn’t eat pork but that wasn’t a problem we just called before we went back and they said to come back and that they would replace it so still everything was fine until we drove back. The manager came to the window she was African American not sure of her name but this all happened today around 3:30 she was extremely rude about it and said she shouldn’t even replace the order because who would be mad about “free bacon” and she slammed the window and then another manager came the 2nd manager wasn’t a problem at all it was the 1st and whoever owns this place should consider looking at the cameras because my friend was 0% in the wrong and was nice about it and everything. We will never...

Burger King used to pride themselves on making burgers "YOUR WAY", well I used my app and asked for my once a day upgrade on fries and they had no clue what I was talking about. Then I asked to have my burgers specially made and they had it right on the screen but whomever actually MADE the sandwiches made them the regular way. Paid zero attention to the order. And they bury your sandwiches in the bottom of the bag so it makes it very difficult and uncomfortable to pull everything out to check to see if your order is correct. Instead of spending expensive gas on going back to get cold food from workers who refuse to change, I will respectfully vent:

It so furthermore cheapens the entire experience of eating at a restaurant...

Why call it a restaurant?

Why not just call it a fast food joint??

If the company does not respect its own mantra and customer requests enough to give the people what they pay for...

Why give them the respect of calling them a...