Dave & Buster's Toledo — Restaurant in Toledo

I am not a confrontational person, I never complain or ask for a manager when we go to a restaurant. But my experience tonight at Dave & Buster's (Toledo, OH) was the worst I’ve ever had. My husband and I met with a friend and her son at 6 to eat with their labs to play games after. Our order (including drinks) wasn’t taken until 6:27. My food didn’t get to the table until 7:18, by then my friend and her son had already finished theirs. Waited for the waitress (who was very stressed but kind all night), to get our bill. My friend flagged down what looked like a manager, and asked her if she could check on it or do it for us. We asked if she was a manager and she said she was and she was the only one on this is an important detail to note that she herself said she was a manager. She said she’d go check with our waitress, she came back to our table a few minutes later and said she’d be right with us. Fifteen minutes go by and our waitress hadn’t came by but we saw her tending to four or so other tables, yet this “manager” was just walking around literally doing nothing. I swear she was just circling the dining area and not stopping at tables, or going in and out of the kitchen. Bill comes and is wrong, so they take it back to fix, and swear another fifteen minutes go by and no one returns. I start getting up to walk out (which I’ve never even contemplated before in my life to skip out on a bill) but by this time we had been waiting to pay for over a half hour. “Manager” comes around the corner with the waitress, with still not a fixed bill. I tell “manager” that I was about to leave, she could at least try to help while her waitress is busting her butt. At this point she tells us there is another manager on site, hmm it was only you a half hour ago. She gets the REAL manager, because REAL manager says no that lady is just a key holder. So I told him that she lied and said she was a manager. Anyways, he was an a-hole, snarky and rude. No offer of compensation, just tried to blame the new waitress and their new system. I kindly suggested that if they are short staffed, have new staff who are not ready to work on their own, and have a new system they don’t how to work, that they don’t seat so many tables. I then told him I’m not paying for my total bill. I’d never expect a meal I eat to be free but I think we deserved some kind of discount for the ridiculous wait and run around. He didn’t seem pleased with that and walked away. AGAIN another 10-15 minutes and he comes back and rudely says “guess your meal is free because the machine isn’t working”. By the time we got to go over to play games, it was 8:30.

I’ve never experienced such horrible customer service, especially...

I know rules are rules and many things cannot be changed but to have children’s games and require somebody over the age of 25 to come in with you. If you are 17 years old is absolutely ridiculous I am a 19 year old married woman 😂 We simply just wanted to come in to celebrate my Sisters in enlistment into the military she is 17 going to be 18 here in two months She lives on her own and is responsible adult you can inlist in the military But you cannot go to an arcade. I understand some places are for adults and my husband is 21 years old, but they would not even except my 21-year-old husband a grown adult to bring her in😂 On top of that, the workers were absolutely rude the entire time, even though we were kind and patient with them We just wanted some wings and some games and we all left sort of confused. I feel like y’all genuinely need to rethink your rules! On top of this a few months ago, my friend who is 21 years old has a daughter who is about four years old. She attempted to come in with her daughter and they refused her because she is 21 and is not 25 bringing in a four-year-old!!! She is a child’s mother!!!! In certain circumstances like this, it really bothers me. We understand that her being a teen mom was not the best decision But things happen, and she had to leave a large birthday party with about 10 other people simply because she could not bring in her four-year-old, and nobody was 25 Between 19 and 23 Besides the little girl!!! Zero consideration for parents We cannot exactly bring a group of 21-year-olds to celebrate their birthday at a Chuck E. Cheese Neither could we have celebrated and enlistment into the military at Chuck E. Cheese😂 I remember back when Dave & Buster’s did not have this rule. Things were so much fun and I understand the point is to keep a bunch of roughhousing kids from causing a bunch of trouble. But making the age limit 25 is far too much I understand 21-year-old guardians that would make complete sense, but I feel like the age 25 is a really oddball number especially considering most people that I know who are having kids are having kids from 20 to 23 And not every person can find a babysitter I know that I sound like a crazy broad writing this and for that I apologize I do not try to ever come off shallow or judgmental But I feel as if there’s no common sense inside...

The service was very slow. The worst part was at the end when I had to pay. The server told me she would check my gift card balance. She only ran it for 20, wanted me to pay the rest and use the rest of my card another time. I’ve never heard of that anywhere. I called the number and gave her the remaining amount and asked for my check to be changed. Then the manager came and said they can’t check the balance. Well that is what she told me. He also said it isn’t their card, it’s through a bank and they can only charge a certain amount, which I’ve never heard of. What are you supposed to do keep coming back to use up card again and again? It sounds made up to me to get you to come back.

He left and came back and said he fixed the problem, the full balance off the card was used. What he didn’t explain was he still charged my credit card the full amount, so I was doubled charged. I didn’t find this out until after I left and also paid a tip. This is poor customer service, ridiculous that they can’t use a gift card, and ripped me off.

The manager and server didn’t care and were so slow, I didn’t feel like coming back to re-explain a simple concept to try to get my money back. I already spent enough time -15 minutes- trying to use a gift card and pay.

Using a gift card is a standard process every place uses without a problem. If you can’t check the balance then be honest, don’t double charge me to get a better tip.

Hopefully the owner makes the right or I’ll contact corporate soon and dispute this with my card company.

UPDATE: The manager called me and was very gracious. She more than made it right and explained how there are many new people they are training. I understand right now everyone is struggling to get people, especially the service industry, and it’s even harder to get GOOD people. I’ll give them another try since the food was very good for my wife and our friends, it was just the end of the experience that...