Tim Hortons — Restaurant in Toledo

Rude employee at the drive-through told the young lady that took my order twice no whip cream employee at drive-through window proceeded to hand me and I said I’m sorry I’m allergic. I asked for a whip scraped it off and tried to give it back to me after I said nope sorry you’re gonna have to make me a new one had attitude and told me I need Rude employee at the drive-through told the young lady that took my order twice no whip cream employee at drive-through window proceeded to hand me and I said I’m sorry I’m allergic. I asked for an whip scraped it off and tried to give it back to me after he remixed it I said nope sorry you’re gonna have to make a new one had attitude and told me I need this. I should’ve said something about no whip. I said I did. I told you young lady twice no whip well it’s not on your order. I said well then you need to take it up with the one who’s taking the orders from the drive-through not me proceeds to hand me a water down ice cap, and a whole stack of paper towels with it , but the first ice kept you tried to hand me was perfectly fine, but had whip cream on it the drive-through drive-through if you don’t like...

Went to this location on 2/12/24 @ 7:30 to get a couple decaf coffee and a couple sandwiches along with some donuts that they may have had left over. I started my order with the coffee and was told they are out of decaffeinated coffee. I said so you won't have any at 4am either? They said yes they just don't have any made and more less are not going to make any. I told them I was told they are full service until they close and they said they weren't. There was no one in the drive thru they usually are slow so that's why I was giving them business but evidently they don't want business so they can pay employees to stand around and do nothing but waste company time. Definitely not going there again. Now I know why they close early and I think they will be the next one on the chopping block for losing money and customers. Its okay McDonald's and speedway always...

So, very simply this is a combination of the app not being useful and my order being terrible. Both of my orders were made incorrectly after waiting for 15mins. My everything bagel was the only good thing.

I requested a refund from thee app. Because this is where I purchased my items. The app requires you to contact the store. Due to the fact they are individually owned. The store requires me to come in to receive the refund. I work and our times will not match up so a simple drink order has turned into a drawn out three day event because that is when our times match up for a refund.

I no longer require the refund, because this is a hassle and loss. Therefore, I will no longer be going to Tim Hortons. I enjoyed our time together. Timbits, biscuit sandwiches, & Iced capps and...